Case Manager

CEO Lawyer Personal Injury Law Firm • Burbank, CA

9d • $28 - $32 • Onsite

About The Position

We are seeking a full-time Case Manager with personal injury experience, specifically in pre-litigation, to handle a variety of duties including client interaction, document and claims management, case management, and legal/administrative support. The role requires managing cases from intake to disbursements, ensuring client satisfaction, and maintaining accurate records. This position is based in Beverly Hills, California.

Requirements

• Personal injury pre-litigation experience (1-3 years)
• Pre-Litigation experience
• Case Management experience
• Fast typing skills

Nice To Haves

• Outgoing, energetic, self-starter with great customer service skills.

Responsibilities

• Make introductory calls to new clients and complete case summaries.
• Complete intake/review if the intake department has not completed it yet.
• Conduct "2-Week follow-up calls" to check in with clients every two weeks, follow up on their treatment status, and ensure they are attending their doctors' visits to prevent gaps in care.
• Speak with clients and ensure high satisfaction and responsiveness.
• Obtain original copies of Police Reports (PR).
• Set up claims, including Health Insurance (HI).
• Send out Letters of Representation (LORs).
• Ensure we have clients' Driver’s License, Health Insurance Cards, Pictures of Property Damage, and Injuries.
• Follow up on Declaration Pages from all insurance companies involved and add them to Filevine (FV).
• Follow up on any potential Medical Payments coverage and ensure checks are sent to us directly, not the medical providers.
• Collect Bills and Records and obtain balances for all medical providers.
• Request the Final Lien Amount from the Health Insurance provider (if applicable).
• Set up treatment with providers.
• Keep Filevine updated on the case statuses.
• Keep your Paralegal updated with any issues with clients and maintain constant communication.
• Put notes in every file you are working on (no exceptions).
• Ensure Drop Box and Filevine folders are set up properly.
• Manage medical treatment.
• Draft Letters of Representation (LOR), complete intakes, file claims, and connect clients with medical providers.
• Complete personal injury files from intake to disbursements.
• Compile medical records/bills, negotiate with providers, and prepare demands.
• Draft Letters of Protection (LOP), communicate case details with paralegal/attorney, handle disbursements/checks.
• Forward and arrange calls, emails, faxes, and all correspondence.
• Drafting Demands
• Drafting Complaints and Initial Discovery
• Forwarding Complaints to process servers and monitoring service of process
• Drafting Discovery Responses
• Calendaring and Noticing Depositions and Leaves of Absence
• Drafting and Filing Standard Motions and Motion Responses
• Calendaring litigation timelines
• Conducting status update calls with clients
• Client update calls
• Sending out and following up on non-party discovery requests
• Assist in trial preparation.

Benefits

• Respectful and cultivating work environment
• Unlimited Potential
• Focused on giving free legal advice to the public and educating people on their rights
• An environment devoted to getting better each day with good opportunities to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed