Case Manager

Catholic Charities of the Archdiocese of Miami, Inc.•Miami, FL

About The Position

The Case Manager supports Head Start program operations and family services, including attendance tracking, food program management, family engagement, eligibility and recruitment, health and developmental screening, referrals, and compliance reporting. The role works collaboratively with families, agency staff, community providers, and regulatory bodies, while maintaining accurate and timely records and reports. The Case Manager must comply with applicable agency policies, procedures, and requirements and perform additional responsibilities as directed by the supervisor. The position requires a high school diploma or GED, two years of related experience and/or training (including vocational technical training), and a credential or certification in social work, human services, family services, counseling, or a related field. Alternatively, the employee may obtain that credential or certification within 18 months of hire. The employee must also complete 45 DCF training hours within one year of hire.

Requirements

High school diploma or GED.
Two years of related experience and/or training, including vocational technical training.
A credential or certification in social work, human services, family services, counseling, or a related field; alternatively, obtain one within 18 months of hire.
Complete 45 DCF training hours within one year of hire.
Ability to lift or carry young children weighing up to 50 pounds.
Ability to bend, stoop, stretch, squat, kneel, push, pull, crawl, and sit on low chairs.
Ability to detect unsafe situations by sight or sound and react quickly to intervene.

Responsibilities

Enter daily Head Start attendance and attendance notes into the database.
Manage the Center’s Food Program, including required documentation and monthly reports.
Communicate appropriately and promptly with families, staff, and external sources.
Keep required forms current and organized in appropriate files.
Collaborate with families to identify strengths, needs, and goals for Family Partnership Agreements (FPAs).
Promote parent involvement, assist with parent trainings, and coordinate program governance.
Support and educate families in self-advocacy and community involvement.
Identify and coordinate services for families based on the family assessment questionnaire.
Follow up on cases and complete at least one monthly progress note for each FPA.
Maintain community partnerships to refer families for services.
Ensure compliance with eligibility requirements and help families complete necessary forms.
Conduct ongoing recruitment to meet center enrollment, comply with selection criteria, analyze attendance patterns, and maintain a child waiting list of 20%.
Conduct home visits as needed to support compliance with attendance policies.
Secure required health, immunization, and developmental screenings by applicable deadlines; notify families 45, 30, and 15 days before health events expire and assist with provider searches or appointments as needed.
Document attempts to secure health events, follow-up services, service declines, medication administration, referrals, and additional service needs.
Enter developmental screening information accurately within the specified 45-day timeframe.
Initiate Individual Health Plans with families, secure completed plans, and coordinate and participate in IHP meetings.
Develop and maintain a network of community health providers.
Participate in multidisciplinary team and IEP staffing meetings.
Coordinate transportation for children’s therapies and support services; obtain monthly therapy progress reports and share them with licensed staff.
Educate and support families regarding preventative health, mental health, and wellness.
Ensure case management staff complete required documentation and reports accurately and within specified timeframes.
Maintain assigned caseload files and documentation in an organized, up-to-date manner.
Enter information in databases and complete required or requested reports and written referrals accurately and on time.
Run and analyze database reports to monitor compliance monthly or more often as needed.
Collaborate with families, staff, and regulatory bodies; enter health, mental health, and disability information into required databases promptly and accurately.
Follow applicable Universal Health and Safety precautions and attend required training, meetings, and conferences.
Perform additional responsibilities as required by the supervisor.
Lift or carry young children weighing up to 50 pounds and perform movements including bending, stooping, stretching, squatting, kneeling, pushing, pulling, crawling, and sitting on low chairs.
Detect unsafe situations by sight or sound and react quickly to intervene.