Case Manager

Rochester Area Neighborhood House•Rochester Hills, MI

46d•Hybrid

About The Position

The Case Manager provides compassionate, client-centered case management services to clients experiencing financial hardship, housing instability, food insecurity, transportation barriers, and other life circumstances that may threaten their financial and overall well-being. The focus of the role is enabling the client to move toward self-sustainability. The Case Manager will analyze the client's budget, provide positive financial coaching, navigate through various financial assistance tools through discovery of their spending behavior, and design a target-based wellness plan that will support the client's journey to self-sustainability.

Requirements

Experience in case management, social services, human services, client advocacy, or a related field.
Strong communication, listening, organization, and problem-solving skills.
Strong budget analysis, creation, and balancing skills.
Ability to build trusting professional relationships while maintaining confidentiality and boundaries.
Ability to manage multiple clients, priorities, and deadlines.
Computer proficiency and ability to learn client databases and online benefit systems.
Ability to work independently and as part of a team.
Valid driver’s license and reliable transportation if required for outreach or client-related activities.

Nice To Haves

Experience working with individuals or families experiencing poverty or financial crisis.
Knowledge of Oakland County and Southeast Michigan community resources.
Experience with benefits navigation, housing stabilization, utility assistance, food insecurity, transportation assistance, budgeting, or financial coaching.
Knowledge of trauma-informed care.
Nonprofit or community-based human services experience.

Responsibilities

Conduct client assessments and develop individualized wellness plans.
Provide short- and longer-term case management based on client needs.
Help clients address financial emergencies and develop strategies for greater financial stability.
Assist clients with budgeting, prioritizing expenses, reducing financial barriers, and developing strategies for increased financial stability.
Connect clients with public benefits and community resources related to housing, food, employment, transportation, healthcare, and other needs.
Assist clients with benefit applications and online systems when appropriate.
Advocate for clients and help them navigate complex service systems.
Provide respectful, trauma-informed, nonjudgmental services that promote dignity and self-determination.
Monitor client progress, provide follow-up, and support successful transitions toward self-sustainability.
Maintain accurate, confidential client records and required program documentation.
Collaborate with Neighborhood House staff and community partners.
Participate in community outreach, resource fairs, meetings, and events.