Case Manager

Volunteers of American Greater New York•The Bronx, NY

7d•Onsite

About The Position

The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs plan a course of action, link the client to services, counsel the client and monitor progress. S/he must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff. The Washington Avenue Apartments provides supportive housing to homeless, single adults diagnosed with a serious and persistent mental illness (SPMI) or diagnosed as mentally ill and chemically addicted (MICA). Additional units of supportive housing are dedicated to chronically homeless families, or families at risk of becoming homeless, in which the head of household suffers from a substance use disorder, a disabling medical condition, or HIV/AIDS. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/permanent-supportive-housing

Requirements

Associate’s degree or 60 college credits courses in the Human Services field or High School Diploma or GED with 2 years of relevant shelter experience.
Demonstrated ability in verbal and written communication, including basic computer skills.

Responsibilities

Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals.
Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
Document case management activities in accordance with agency and funder guidelines and procedures.
Collect service data and participate in evaluation and quality assurance activities.