Toledo

Attain Behavioral Health•Toledo, OH

12h•Onsite

About The Position

We are seeking a compassionate, organized, and client-focused Case Manager for a behavioral health team specializing in substance use disorder and addiction recovery services. The Case Manager supports clients throughout treatment and recovery by identifying barriers, coordinating services, connecting clients with community resources, and helping them work toward stability and independence. The role requires strong communication, organization, documentation, crisis intervention, and de-escalation skills, and collaboration with a multidisciplinary treatment team in a fast-paced, client-centered environment.

Requirements

High school diploma or equivalent.
Chemical Dependency Counselor Assistant (CDCA) credential.
Qualified Mental Health Specialist III (QMHS III) qualification, or ability to meet and maintain QMHS III requirements as applicable to the position.
At least one year of relevant experience in behavioral health, substance use disorder treatment, case management, social services, community mental health, or a related field.
Working knowledge of community resources and social-service systems, including housing, employment, transportation, healthcare, mental health, legal services, benefits, and recovery supports.
Strong crisis intervention, conflict-resolution, and de-escalation skills.
Ability to remain calm and professional when responding to client behavioral concerns, emotional distress, or crisis situations.
Valid driver's license and reliable transportation.
Ability to manage multiple client needs and priorities in a fast-paced treatment environment.

Nice To Haves

Associate's or bachelor's degree in Social Work, Psychology, Behavioral Health, Human Services, Addiction Studies, or a related field.
Previous experience providing case management services in substance use disorder or behavioral health treatment.
Familiarity with community resources in the Toledo and/or Beachwood, Ohio areas.
Experience with crisis intervention and behavioral de-escalation.
Familiarity with electronic health records and behavioral health documentation requirements.

Responsibilities

Provide case management services to clients participating in substance use disorder and behavioral health treatment programs.
Assess client needs and identify barriers related to housing, employment, transportation, healthcare, mental health, legal matters, benefits, education, and other factors affecting treatment and recovery.
Develop and maintain individualized case management and service plans based on client needs, treatment goals, and available resources.
Provide ongoing support and coordinate services to help clients meet established goals.
Connect and refer clients to appropriate community resources, including housing, employment and vocational services, mental health services, medical care, transportation, legal and court-related services, benefits, education, and other community supports.
Coordinate care with therapists, peer support specialists, medical providers, behavioral health technicians, housing staff, and other treatment-team members.
Use appropriate crisis intervention and de-escalation techniques with clients experiencing emotional distress, escalation, or behavioral concerns.
Maintain a calm, professional, and therapeutic approach in challenging or high-stress situations.
Advocate for client needs while encouraging accountability, independence, self-advocacy, and long-term stability.
Maintain professional boundaries and provide respectful, ethical, client-centered services.
Maintain timely, accurate, complete, and confidential documentation in accordance with agency policies, payer requirements, and applicable state and federal regulations.
Complete case management documentation within required agency timeframes.
Participate in interdisciplinary treatment-team meetings, case reviews, huddles, supervision, and other required meetings.
Attend required Case Management meetings, trainings, and professional development activities.
Maintain current knowledge of community resources, behavioral health services, substance use treatment resources, and applicable regulatory requirements.
Follow agency policies, procedures, confidentiality requirements, and professional standards.
Adhere to the Case Management KPI structure, including documentation, client engagement, productivity, service completion, and other assigned performance expectations.
Maintain required billing productivity and ensure services meet applicable documentation and medical-necessity requirements.
Demonstrate professionalism, dependability, and appropriate workplace conduct.
Maintain respectful and therapeutic communication with clients, coworkers, and community partners.
Follow the established chain of command and maintain appropriate professional and ethical boundaries.
Maintain required credentials, trainings, and certifications.
Participate in supervision and respond appropriately to coaching and feedback.
Support a collaborative, client-centered treatment environment and follow clinical, operational, compliance, and safety procedures.
Complete other duties as assigned based on program and client needs.