Case Manager

Association for New Canadians•St. John's, NL

31d•Onsite

About The Position

Association for New Canadians is a non-profit, community-based organization dedicated to the provision of settlement and integration services for immigrants and refugees. Reporting to the Manager of Settlement Services – Humanitarian Migrants, the Case Manager will be responsible for delivering a client-centred, trauma-informed service model to support newcomers settling in Canada, while also working collaboratively with the various ANC divisions.

Requirements

Relevant Human Services degree (equivalencies will be considered)
Skilled in crisis intervention, conflict resolution and de-escalation skills
Ability to effectively engage with a variety of stakeholders, both internal and external
Strong interpersonal, presentation, and communication (both written and oral) skills
Previous case management experience supporting a vulnerable population
Knowledge of specific issues facing refugees and immigrants
Ability to work in a fast-paced environment
Working knowledge of Microsoft Office
Experience developing goals, timelines, and delivery methods to achieve set objectives
Accurately record and compile client statistics and accomplishments to include in monthly activity reports
Legal authorization to work in Canada
Flexible to work outside of core hours (Monday-Friday, 9:00am - 5:00pm)
Valid class 5 NL driver’s license is required
Daily access to a reliable vehicle is preferred
Some travel may be required
Position is subject to a satisfactory Criminal Record Screening and Vulnerable Sector Check from the Royal Newfoundland Constabulary

Nice To Haves

Ability to speak a second language is an asset

Responsibilities

Complete pre-arrival Intake Assessments to clients referred to the ANC by the provincial government
Support pre-arrival case management by assisting clients with information, referrals and settlement counseling services to prepare clients for arrival to Canada
Provide individual, family, and community support to clients considering individual needs and goals
Provide case management services including information and referral, accompaniment, home visits, and follow-up to assist clients to live independently and integrate successfully
Provide information and referral to a wide array of community agencies, professional services, settlement, and social services, etc.
Provide logistical support by meeting clients at the airport, assisting with their move to permanent accommodations; and assisting in completing applications for essential services
Deliver life skills and orientation sessions to help facilitate settlement into the local community
Collaborate with other employees, volunteers, and stakeholders to help identify and resolve any settlement integration issues
Record and accurately compiling client statistics and accomplishments to include in monthly activity reports
Other duties as required