Case Manager

Benchmark Human Services-VT•Danville, VT

About The Position

Benchmark Human Services is hiring Case Managers in the Springfield/White River Junction area of Vermont. The Vermont program supports individuals and families in planning, developing, selecting, accessing, coordinating, and overseeing medical, social, educational, and other services. Case Managers provide resources and support to individuals with intellectual and developmental disabilities, their families, and guardians so individuals can participate in their communities, live as independently as possible, and reach their potential. The role includes planning, advocacy, monitoring, and guidance to help individuals make and evaluate their own decisions. The position requires travel up to 75%.

Requirements

Valid driver’s license.
Valid auto insurance.
Must live in Vermont.
At least 1 year of experience working in a similar position.
Knowledge of Vermont’s public service system for developmental disabilities services and brain injury services.
Ability to work collaboratively while meeting individual performance goals.
Ability to communicate verbally and nonverbally with a broad audience of stakeholders.
Ability and skill to use technology tools in daily work.
One of the following education and experience combinations: bachelor’s degree in any field plus 1 year of human-services-related experience; associate degree in human services or a closely related field plus 2 years of human-services-related experience; or high school diploma or equivalent plus 3 years of human-services-related experience.
Human-services-related experience may include supporting individuals with disabilities, special education, sociology, vocational rehabilitation and/or employment, protection and advocacy, psychology, substance use, aging, healthcare, social work, or another related field.
Travel up to 75%.

Responsibilities

Complete core competency training required by the State.
Perform evaluations and assessments to meet the needs of individuals served.
Help individuals understand the goals and activities of person-centered planning, including assessment, and facilitate or schedule their participation as needed.
Complete the Needs Assessment Annual Review Protocol annually with the individual and their team.
Support discovery and exploration discussions to identify preferences, strengths, goals, dreams, and needs in preparation for person-centered planning.
Facilitate completion of the DS Budget and Service Planning Context Document and additional assessments or documentation needed for planning.
Help individuals choose people to participate in their person-centered planning team and invite people of their choosing, subject to legal restrictions, to meetings at convenient times and locations.
Work with individuals to develop meeting agendas and follow-up notes and distribute them to support-team members as approved by the individual.
Support individuals to lead the person-centered planning process, providing assistance as needed.
Help individuals and their support teams identify needed modifications to rights and freedoms.
Review and update person-centered service plans and related documents, including assessments, with the individual.
Monitor implementation of person-centered service plans, satisfaction, health, and well-being through visits, documentation reviews, and engagement with guardians, family members, and service providers as applicable.
Review, assess, and respond to emergency situations and incidents, ensuring actions are appropriate and timely to protect individuals’ health and welfare.
Validate that services provided are consistent with the ISA/BIP person-centered service plan, participant needs, and desired outcomes.