Case Manager (Human Services Case Manager)

State of Oregon•Saint Helens, OR

3d•$5,193 - $6,904•Hybrid

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Do you enjoy meeting interesting people and getting to know their stories? Would you like the opportunity to work with a diverse team that supports, collaborates and learns from one another in service of children, families, and communities? If so, we’d love to hear from you! Summary of Duties As a Case Manager, you will: This position assesses Oregonians applying for, or currently receiving, long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need. Case Managers provide choice counseling and help establish, develop, and implement case management plans, coordinate the provision of services for in-home, community-based care and nursing home care, regularly review and update long-term care service eligibility, monitor social service plans, and identify and mitigate safety risks.

Requirements

Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR An equivalent combination of experience, education, and training.
Experience coordinating services and supports for individuals by assessing needs, developing service plans, monitoring progress, and adjusting services to promote positive outcomes.
Experience interpreting and applying laws, regulations, policies, or procedures to make consistent, accurate, and well-supported decisions.
Experience preparing clear, accurate, and timely documentation that supports decisions, communicates actions taken, and complies with organizational or legal requirements.
Experience conducting interviews or information-gathering conversations to assess needs, evaluate available information, and determine appropriate next steps using sound judgment.
A COVER LETTER IS REQUIRED. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
Must possess a valid driver's license and acceptable driving record to use state vehicles.
You will interact with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emotions.
You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others.
Fast paced environment with constantly evolving policies and procedures.
Repetitive motions, prolonged sitting, and daily computer and technology use.
Work may be reviewed by leads, supervisors, Quality Assurance, audits, or through other quality activities such as reviewing information in ONE or phone calls with Oregonians.
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.
Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Responsibilities

Provide case management by coordinating the provision of long-term care services to Oregonians according to rules, regulations, and the individual case plans.
Contact Oregonians or collateral contacts monthly to set up and monitor service plan and safety needs. This could include in person, the phone, or electronic contact.
Assure that service delivery is provided in a culturally competent and trauma-informed way; assure that printed materials are available in different languages/formats; bilingual services available and facilities are accessible for all Oregonians.
Work in collaboration with the eligibility team and utilize the ONE System to review and update Long Term Care Services, along with reviewing and providing information to Oregonians.
Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective service needs. This can include collateral interviews both in person and on the phone.
Develop detailed, individualized, and person-centered case planning for Oregonians.
Conduct interviews in person/on site using the Case Assessment and Planning System (CA/PS) assessment tool on a state-issued laptop.
Process applications, inquiries, and data according to policy timeframes, ensure appropriate documentation and forms are completed and sent, and communicate eligibility decisions to ensure delivery of benefits and services.
Work collaboratively with Adult Protective Services, AFH Licensors, and other agencies to ensure the safety and protection of Oregonians.
Ensure mandatory reporting guidelines are followed.