Case Manager

The Salvation Army USA Central Territory • Mount Pleasant, MI

4d

About The Position

The Case Manager provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.

Requirements

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 2 or more years of applicant interview or case management experience
• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Complete Safe From Harm training, and keep current as needed
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Complete Caseworker Certification Program within 120 days of hire
• Proficient in Microsoft Office 365
• Basic knowledge of Teams and Sharepoint
• Proficient in SIMS (ServicePoint) software within 90 days
• Willingness to learn new software as needed
• Must have and maintain a current valid driver’s license and pass the Salvation Army Motor Vehicle Record check (MVR)
• Complete Safe From Harm training, and keep current as needed

Nice To Haves

• Experience working with program target population (preferred)

Responsibilities

• Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes
• Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army’s services; coordinates services and communicates about cases; assures that valid releases of information are on file
• Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate
• Enhances personal knowledge and skill through community and agency educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Perform other duties as assigned

Benefits

• Medical
• Dental
• Vision
• Hearing
• Flexible spending accounts
• AFLAC
• Voluntary life insurance benefits
• Short-Term and Long-Term Disability options
• Pet Insurance
• Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment. Vesting starts after three years of employment, 100% vested after five years of employment
• 403(b) voluntary retirement savings plan
• Employee Discounts
• Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available. Up to (6) earned sick days per year may be used as discretionary days.
• Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment. The accrual rate is based upon years of service and approved hours worked.
• Up to 2 personal days per year based on date of hire.
• Birthday off with pay.
• Paid holidays are effective immediately.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level