Case Manager

Mass General Brigham•Boston, MA

10h•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Requirements

MA license required (RN, PT, OT, SLP, RT or LCSW/LICSW)
Bachelor's Degree Related Field of Study required
RN, PT, OT , SLP, RT or LCSW/LICSW required
Strong customer and interpersonal skills.
Knowledge of community service resources.
Proficient User in Microsoft Office Applications.
Strong commitment to clinical excellence.
Strong problem solving skills and team oriented behavior.
Strong patient/customer service skills.
Ability to verbally calm patients.

Nice To Haves

Case management experience
IRF/acute rehab experience
Case management, utilization review, or discharge planning experience 2-3 years preferred

Responsibilities

Completing intake interviews; determining need for medical and psycho-social evaluations; reviewing therapist and physician evaluations, care objectives, and plans; coordinating services being provided; advocating for needed services and entitlements.
Discusses assessment findings and patient status with physician and /or treatment team to maximize outcomes.
Assist in discharge planning as required
Communicating effectively and efficiently internally and externally.
Coordinates discharge and after care services with guidance from the clinical team
Assists others and supports the team.
Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.
Initiate a complete assessment, to gather and/or verify relevant baseline data, identify their understanding and expectations of their stay, and identify any potential issues/barriers to arranging post inpatient care.
Proactively work with patient, caregiver, and the interdisciplinary team, including community providers of medical services, as appropriate, to develop a realistic and timely plan for post inpatient care.
Identify and coordinate appropriate resources post discharge for patients requiring homecare, outpatient, or placement in an alternate level of care.
Perform ongoing evaluation for appropriateness for the facility’s level of care by applying knowledge of level of care criteria with active collaboration with patients insurance payer
Comply with all applicable State and Federal regulations as well as other credentialing bodies, including but not limited to, Joint Commission and CARF, regarding the case management process.