Case Manager_FT-Contract

LOFT Community Services • Toronto, ON

5d • CA$57,007 - CA$71,647 • Onsite

About The Position

The Case Manager on the M-DOT Hotel Team provides direct service to homeless individuals living with mental health, health, and addictions issues. The position provides both on site and community-based assessment and case management services to individuals living in various physical distancing shelter hotel programs through the city of Toronto. Case Managers work as part of a team that includes Team Leaders, Peer Support Workers, and Housing Support Workers, to meet clients’ housing and other social and health needs. The program works closely with nurses and physicians from Inner City Health Associates, to assess, plan, treat and support clients. The position will involve driving and a valid Ontario driver’s license and insurance are required. Access to a car is a requirement.

Requirements

• Post-secondary education in Social Services / Human Services or equivalent field.
• Minimum 3 years’ working experience with client population group.
• Understanding of challenges faced by adults with challenges, eg: mental illness, addictions, physical health concerns, and homelessness etc.
• Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
• Ability to build therapeutic relationships and collaborate with clients on goals.
• Familiarity with community resources and professional services.
• Strong teamwork skills in a multidisciplinary environment.
• Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
• Solid computer literacy for maintaining records, files, and reports.
• Effective analytical, organizational, and time management skills for coordinating client support and program activities.
• Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
• Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.

Nice To Haves

• A car is an asset.

Responsibilities

• Create individualized support and recovery plans with clients and professionals based on assessments.
• Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
• Coordinate care by connecting clients with social, medical, and community support.
• Provide crisis intervention and help develop crisis plans.
• Represent the program professionally with clients, families, and community partners.
• Mediate conflicts and help clients learn problem-solving skills.
• Organize or support social activities to reduce isolation.
• Maintain accurate client records and documentation.
• Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
• Provide on-call 24/7 crisis support on a rotating basis.
• Assist with preparing units for new clients.
• Provide case management and connect clients with services like housing and ID support.
• Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
• Other duties as assigned by Program Manager and/or designated supervisor.

Benefits

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree