Case Manager
About The Position
The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential. Join the Ole Miss Family — Build Your Legacy Here! Department: UMatter Job Summary: The Case Manager for Respondent Services serves as UMatter’s designated case manager for students who have been accused of violating a Title IX or Title VI policy. The incumbent provides case management, support, and accommodations for respondents as well as general case management for the student population at large.
Requirements
- Bachelor's (Required)
- Relevant experience | 3 Years | Required
Nice To Haves
- Masters in Social Work, Counseling, or Psychology is strongly preferred
- Mental health license is strongly preferred
- Cover letter is required for full consideration
Responsibilities
- Conducts individualized assessments to identify students' academic, personal, and social needs, developing tailored intervention plans to support their success and well-being.
- Provides ongoing case management and support by monitoring student progress, coordinating campus and community resources, and advocating for necessary accommodations or services.
- Collaborates with faculty, staff, and campus partners to address student concerns, ensuring a holistic approach to student success and retention.
- Serves as a primary contact for students in crisis or distress, offering guidance, referrals, and intervention strategies to promote stability and academic persistence.
- Maintains detailed and confidential records of student interactions, ensuring compliance with university policies and relevant regulations while facilitating seamless communication among support teams.
- Leads prevention and outreach efforts by developing educational programs, training sessions, and awareness campaigns to promote student well-being and resilience.
- Meet with students to assess needs, provide referrals for campus and community resources, and offer guidance as they navigate the University of Mississippi system
- Interface with faculty, staff, and parents to share resources and to ensure issues related to students of concern are addressed adequately
- Respond to calls to the UMatter office, assessing a variety of situations to determine appropriate next steps
- Assist respondents in understanding the Title IX or Title VI process and their rights as a respondent
- Accompany respondents to meetings regarding their case, mediations, and/or hearings
- Maintain working relationships with Title IX and Title VI staff to coordinate accommodations and support for respondents
- Communicate with faculty to request academic accommodations on behalf of respondents
- Maintain case files within Maxient, documenting steps taken for each case
- Present to campus partners on UMatter’s services and responding to indicators of distress
- Assist with data collection and reporting
- Attend weekly 1:1 supervision, Case Review, and Behavioral Intervention Team meetings
- Serve in the Dean of Students after-hours, on-call rotation
- Attend meetings for the Dean of Students Community of Practice and Division of Student Affairs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
