Case Manager

Compass Connections•San Antonio, TX

22d•Onsite

About The Position

Guided by care and compassion, Compass Connections has been impacting and meeting the needs of the community’s most vulnerable children and families through residential care, community-based support, foster care, and adoption services. Leveraging more than a century of collective child welfare experience, Compass Connections, a Texas based non-profit organization, is a national leader in connecting, strengthening, and transforming families from around the globe. If you like to work with people that believe they can make a difference in the world, this is the company for you!

Requirements

Fluent in English and Spanish
Bachelor’s degree in the behavioral sciences, human services, or social services field
1-year related experience and/or training, including experience working in crisis intervention
Pass a pre-employment drug screen and random drug screens throughout employment.
Provide proof of work eligibility status upon request.
Pass pre-employment and biennial criminal background checks.
Demonstrate the ability to: Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
Demonstrate the ability to: Work collaboratively with other staff members, service providers, and professionals.
Demonstrate the ability to: Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.
Demonstrate the ability to: Work in a fast-paced environment and maintain emotional control and professional composure at all times.
Demonstrate the ability to: Maintain computer literacy required to meet the responsibilities of the position.
Demonstrate the ability to: Work effectively and without intensive supervision, both independently and as a member of a multidisciplinary team.
Demonstrate a working knowledge of all Compass Connections policies and procedures.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Graduate degree from an accredited program/university in a related field
First aid CPR Emergency behavior intervention certifications
Experience working in child welfare, case management, and with immigrant populations is strongly encouraged

Responsibilities

Meet all federal and state regulatory guidelines and standards that apply to this position
Maintain a case load following agency policies, procedures, licensing, and contract standards.
Participate in workshops, seminars, education programs, and other activities that promote professional growth and development.
Maintain a minimum number of weekly contacts with children and families.
Continually assess ongoing changes in behavior, circumstances, or conditions that may affect child safety.
Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through the best possible supports, and follow-ups are conducted as needed.
Engage and involve children and their sponsors in the casework process.
Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals, and positive case outcomes.
Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information per agency policies, licensing, and/or contract requirements.
Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
Work evenings, weekends, and holidays as needed or requested by the position supervisor.
Implement Compass Connections safety protocols, including evacuating with children and other staff in case of an emergency.
Maintain confidentiality in all areas of the service population and program operations.
Maintain Compass Connections' professional and ethical standards of conduct outlined in the Compass Connections' employee handbook, including demonstrating respect for the agency staff, the service population, and community members, and complying with the required dress code at all times.
Coordinate referrals, service planning, and documentation of services for assigned caseload.
Act as a liaison with stakeholders, including legal providers and the immigration court.
Accept crisis calls and provide support to families in crisis.
Participate in weekly face-to-face or phone supervision with the supervisor.
Frequently travel from one location to another within the office.
Meet all deadlines required by the program supervisor and federal partners.
Foster Care Programs - Support, encourage, and recruit foster parents.