Case Manager (CORE Guide)

firsthand Health•Detroit, MI

About The Position

The Core Guide, externally listed as a Peer Recovery Specialist, is a peer-led role supporting individuals living with serious mental illness (SMI) and/or substance use disorder (SUD). Core Guides use lived experience to build trust, engage individuals who may be disconnected from services, and support behavioral and physical wellness. They partner with clinicians and other Care Team members, serve as a primary point of contact, and help individuals access care, resources, and supports while pursuing personal recovery goals. The role may evolve as firsthand grows. Team members complete a paid training period and must pass assessments before serving individuals. Employment is contingent upon attesting to required medical clearance and vaccination requirements, subject to the company's review of requests for religious or medical exemption. Sponsorship is not available.

Requirements

Lived experience with SMI and/or SUD; personal or family experience in recovery and comfort and willingness to constructively share the journey with individuals.
Must hold or obtain active National Certified Peer Recovery Support Specialist (NCPRSS) credentialing through NAADAC. The application must be in process within 90 days to 6 months of hire, and full certification must be achieved within one year.
Valid driver’s license in good standing, ability to operate a vehicle, and eligibility to drive under the company’s insurance policy.
Demonstrated proficiency with technical tools such as email, messaging services, and apps.
Empathy, compassion, and approachability.
Excellent listening, communication, and interpersonal skills.
Personal knowledge of recovery.
Patience, persistence, and desire to help individuals experiencing SMI and/or SUD on their wellness journey.
Comfort working collaboratively within a multidisciplinary team.
Basic proficiency with smartphone and computer technology.
Openness to feedback and commitment to professional growth.
Must complete paid training and pass assessments before serving individuals.

Nice To Haves

Experience with direct, in-person outreach and engagement for individuals with SMI and SUD.
Expertise in recovery education and coaching.
Understanding of whole-health and trauma-informed approaches to peer support.
Familiarity with local community resources, behavioral health systems, and the criminal justice system, such as mental health and drug courts.
Eagerness to expand knowledge about a broad range of health conditions.

Responsibilities

Conduct community outreach with individuals with SMI in homes, community locations, shelters, hospitals, and emergency departments.
Support individuals’ health needs by scheduling appointments, ensuring clinical visits are attended and completed, and assisting with telehealth access.
Build trusting relationships by addressing immediate needs and helping individuals identify and pursue personal recovery goals.
Serve as the primary point of contact and use advanced engagement techniques to sustain connection with supportive services.
Help address social determinants of health by facilitating access to benefits, resources, and transportation.
Coordinate care, advocate for individual goals, accompany individuals to appointments, and address post-discharge needs.
Document encounters thoroughly and promptly, and participate in case reviews and team collaboration.
Conduct initial and ongoing telephonic outreach.
Participate in ongoing training and professional development.

Benefits

Equity and performance bonus potential.
Comprehensive health, dental, vision, and mental wellness coverage.
401(k) with company match.
16 weeks of paid parental leave for both parents.
120 hours of vacation accrued annually in the first year, increasing to 160 hours annually after one year.
Paid training period.
Welcoming, inclusive culture.

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