Outdoor Adventure Core Guide - Winter Season
About The Position
The Outdoor Adventure Core Guide is part of Winter Park Resort’s Outdoor Adventure team and helps ensure guests have an enjoyable experience and are excited to return. The guide leads daytime and evening experiences, including snowshoe tours, SnoGo ski bike tours, and uphill ski and splitboard tours, while sharing knowledge and enthusiasm for the mountains and resort. The role also includes assisting guests with retail sales and rentals, supporting bookings and reservations, and maintaining stocked retail inventory. Guides follow department and resort policies, uphold safety standards, and work scheduled guiding and store hours. The position requires outdoor work in a mountain environment and may include evening, weekend, and holiday shifts.
Requirements
- High school diploma or equivalent.
- First Aid and CPR certification.
- Five years of skiing or riding experience at Winter Park Resort.
- Ability to snowshoe, SnoGo, or ski outdoors in a mountain environment for several hours.
- Strong communication skills.
- Ability to handle and manage confidential information.
- Ability to work evenings, weekends, and holidays as required.
- Ability to lift, carry, or otherwise move at least 40 pounds occasionally; lifting 50 pounds throughout the day is common in the mountain environment.
- Ability to work for extended periods in extreme environmental conditions and to stand, walk, kneel, push, and pull on an occasional basis.
- Ability to walk or hike on uneven, challenging terrain.
- Ability to communicate continuously with guests, supervisors, and other employees.
Nice To Haves
- Some college education.
- Guide experience or a similar knowledge base.
- Guest-service-first approach.
- Honesty and ability to follow established policies and procedures.
- Organization and attention to detail.
- Hard-working, team-oriented approach.
Responsibilities
- Provide a timely, friendly, knowledgeable, and enjoyable guest experience, including strong trail knowledge and a fun atmosphere.
- Guide guests on snowshoe, SnoGo, uphill, and some night tours at Winter Park Resort.
- Follow Outdoor Adventure Department and Winter Park Resort policies and procedures.
- Comply with laws, company policies, and workplace safety standards, working toward a zero-incident safety record.
- Understand retail and booking processes and assist guests in store locations.
- Use RTP and other booking systems to accept payments and make tour reservations.
- Sell retail products and maintain stocked inventory.
- Maintain knowledge of resort and surrounding-community activities and help curate guest adventure experiences.
- Maintain scheduled guiding and store hours.
- Adhere to safety standards.
- Perform other responsibilities as assigned.
Benefits
- Free season pass to Winter Park and all Alterra Resorts.
- Discounted friends and family tickets.
- Medical, dental, vision, and life insurance for eligible employees.
- Paid parental leave for eligible employees.
- 401(k) plan with 100% company match, up to 4%.
- Mental health resources for all employees.
- Food and beverage and retail discounts.
- Onsite employee childcare based on availability.
- Discounted equipment rentals and pro deals.
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What This Job Offers
Education Level
High school or GED
