Case Manager

The Emily Program • Minneapolis, MN

12d • Onsite

About The Position

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care. The Case Manager plays a critical role in ensuring that clients receive seamless, comprehensive care by collaborating closely with the clinical team, external providers, and community resources. The Case Manager is responsible for coordinating client admissions, post-discharge planning, and ongoing outpatient care, ensuring that each client has access to the appropriate services and resources to support their treatment and recovery. This position requires maintaining up-to-date knowledge of community resources, coordinating care transitions, and advocating for clients' needs throughout their treatment journey. The Case Manager is also integral in facilitating the client's move to lower levels of care and managing any unplanned discharges, ensuring continuity and a smooth transition between services.

Requirements

• Bachelor’s degree in mental health, healthcare, psychology, sociology, related field required.
• Mental health case management experience preferred.
• Prior experience in mental health case management is preferred.
• Must have a valid driver’s license and be authorized to drive.
• Employees at Residential or Inpatient sites are required to have a current Basic Life Support certification within 30 days of hire.
• Employees at Residential or Inpatient sites are required to have a current First Aid certification within 30 days of hire.

Responsibilities

• Facilitate the client admission process by collaborating with the admissions team and on-site staff, ensuring all client needs are addressed before and during the intake.
• Assess clients’ post-discharge needs, including ongoing treatment, lodging, and community resources.
• Communicate discharge needs and plans with the treatment team to ensure cohesive care.
• Collaborate with internal staff to coordinate step-downs to lower levels of care, ensuring clients receive the appropriate follow-up treatment.
• Work closely with external step-down providers, referring providers, and other agencies to arrange for outpatient care, treatment appointments, and additional community resources.
• Partner with clients’ families or other support systems to assist with the development and execution of discharge plans.
• Meet with clients weekly to assess post-discharge needs, providing ongoing support in planning and coordinating access to community-based resources.
• Manage unplanned discharges, ensuring timely documentation and appropriate follow-up.
• Coordinate the client’s conditional return to treatment, addressing any needs or challenges that arise.
• Maintain thorough and accurate documentation of all case management activities, including case notes and any necessary client communications, in the electronic health record in accordance with organizational policies and regulatory standards.
• Obtain necessary Releases of Information (ROIs) to facilitate communication with external providers, facilities, and client support networks.
• Maintain a close working relationship with the treatment team to communicate updates, coordinate discharge dates, and address any evolving client needs.
• Act as a liaison between the client, the treatment team, external providers, and social service agencies, ensuring all parties are aligned in the client’s care plan.
• Partner with the Utilization Review team to ensure that all necessary clinical documentation is provided for continued stay reviews and insurance approvals.
• Network with external organizations to build referral relationships, facilitating smooth transitions for clients needing additional or continued care post-discharge.
• Provide backup coverage for client admissions, including welcoming new clients, managing the intake process, answering questions, and ensuring a smooth experience on admission day.
• Offer backup group coverage when needed and assist in navigating new clients through the site on admission day.
• Coordinate the gathering of outcome measures and client self-reports as needed.
• Actively participate in team meetings, collaborating with the clinical team to enhance client care and contribute to broader organizational goals.
• Assist in maintaining client records in compliance with The Emily Program’s standards and all relevant regulatory requirements.
• Complete referral paperwork for internal and external providers and social agencies to support client needs and care transitions.

Benefits

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
• Dental insurance (Delta Dental)
• Vision insurance (EyeMed)
• Short-term and long-term disability insurance
• Company-paid life insurance
• 401(k) plan available two months after start date
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
• Paid time off accrues annually
• Seven paid holidays
• One floating holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees