Case Manager

The Salvation Army USA Central Territory•Lincoln, NE

5h•$16 - $19•Hybrid

About The Position

Providing case management for the emergency assistance department. Works with clients and other agencies to provide needed services.

Requirements

High School diploma or equivalent
Minimum of two years’ prior casework or related experience.
Ability to be flexible, prioritize and work on multiple projects or tasks simultaneously.
Intermediate Microsoft Word and Excel skills, and the ability to access data systems via a web-based system.
Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
Good communication skills both written and spoken, and ability to maintain effective working relationships.
Mathematical skills to include add, subtract, multiply, divide, use of common fractions and decimals.
Demonstrated ability to handle confidential matters
Attention to detail and creative problem-solving skills.
Strong independent judgement.
Must pass all applicable background checks.
Must possess a valid driver's license from the state in which you reside.
Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Nice To Haves

College coursework in human services preferred.

Responsibilities

Conducts all client interviews regarding needs for assistance.
Network with other community agencies and know what they provide (and to prevent duplication of services).
Maintain adequate supplies within the food pantry so as to be able to provide emergency food assistance to clients who come for assistance.
Maintain and prepare reports and statistics required by The Salvation Army.
Maintain an organized filing system of confidential client records, including backups of computerized data and entry of required documentation in the SIMS system.
Facilitate the disbursement of funds to clients for emergency assistance throughout the year.
Plan and execute the process of providing Christmas Assistance to clients during the holidays including Thanksgiving.
Operates multiline telephone system to answer incoming calls and direct callers to the appropriate personnel. This includes providing information on available services to callers and taking messages when appropriate personnel are unavailable.
Pathway of Hope (POH) responsibilities include developing and collaboration of partnerships within community and actively recruits families that may benefit from POH initiatives.
Responsible for case management with POH participants to ensure comprehensive assessments, goals and action plans are monitored.
Forwards correspondence related to mail appeal to Divisional Headquarters, Direct Mail office.
Attends relevant training sessions as directed by Corps Officer.
Present a professional and positive manner when representing The Salvation Army.
Assist with pantry coordination as needed.
Attends weekly & monthly staff meetings.
Driving is an essential function of the role.
Other duties as assigned.