Case Manager - Diversionary Services - Andrew House Boston

Bay Cove Human Services, Inc.•Boston, MA

About The Position

The Case Manager at Andrew House Boston is an essential member of a multidisciplinary team of medical professionals, clinicians, and Recovery Specialists. The role supports people with substance use and co-occurring disorders through counseling, community referrals, individual and group education, and aftercare case management planning. The Case Manager partners directly with patients and coordinates services to support their recovery journey. This is a non-exempt position with a Friday and Saturday schedule from 7 a.m. to 3 p.m. The pay rate is $24.48.

Requirements

High school diploma or equivalent.
Bachelor’s degree in social work or a related field, or an equivalent combination of education, training, and/or professional or personal experience.
At least one year of experience in Behavioral Health or Human Services.
Ability to speak clearly and persuasively in a variety of situations.
Working knowledge of word processing and computer functions using Windows, Word, and Google Email and Apps.
Ability to learn and understand federal regulations concerning confidentiality of substance abuse treatment.
Flexible and responsible work style that meets evolving agency needs.
Integrity and respect for the dignity and value of all individuals.
Ability to demonstrate the agency mission through job knowledge, pride in the work role, and advocacy.
Commitment to promoting diversity and inclusion.
Ability to work collaboratively and compassionately with stakeholders and partners.
Ability to detect and interpret information on documents, monitors, and labels and respond appropriately, including identifying equipment and supplies.
Ability to communicate with providers, colleagues, customers, patients/clients, and visitors and quickly and accurately interpret information, needs, and issues, occasionally during emergencies.
Ability to communicate accurate information, instructions, and ideas so others understand.
Ability to operate complex and delicate equipment with precision and accuracy, including frequent phone and computer use.
Ability to bend to retrieve, lift, and carry supplies and equipment weighing up to 20 pounds.
Ability to move frequently throughout the unit, sometimes pushing or pulling equipment, interacting with patients, and assisting with patient transport.
Ability to conduct CPR, including chest compressions and rescue breathing, until relieved by medical professionals.
Ability to remain stationary for extended periods as needed.
Must be authorized to work in the United States; visa sponsorship is not offered.

Nice To Haves

Knowledge of health care, the detoxification process, addiction, co-occurring disorders, DSM criteria, and related terminology.
Certification or eligibility for certification in substance abuse counseling, or willingness to pursue certification; support is available.

Responsibilities

Orient new and returning patients to the unit, explain their rights and program guidelines, procedures, activities, policies, and participation requirements, and obtain informed consent forms.
Under the Clinical Director’s guidance, engage patients in information gathering and decision-making for psychosocial assessments, treatment goals, service needs, and aftercare planning.
Coordinate services with external treatment providers, outpatient counselors and therapists, opioid treatment providers, primary care, DCF, courts, and other partners; assist patients with attending essential appointments as needed.
Develop aftercare plans based on patient needs, interests, and eligibility; make referrals, facilitate interviews, secure placement, and coordinate transitions to aftercare services.
Provide individual and group education and recovery support appropriate to patients’ medical and mental status and within the limits of assessed competency and qualifications.
Document services and patient responses in the Electronic Health Record.
Collaborate with the multidisciplinary team to identify changes in patient wellbeing, progress, new needs, and treatment-plan changes; document discussions in a Multidisciplinary Service Note.
Provide crisis prevention and intervention, escalating to a supervisor, BEST Team, or other appropriate party when needed.
Coordinate patient discharges with nursing and aftercare providers and complete required discharge documentation.
Conduct and document post-discharge follow-up within 30 days of discharge.
Perform other job-related activities as assigned.
If assigned, serve as the program’s Access Coordinator, HIV/AIDS Coordinator, or Tobacco Education Coordinator, carrying out the responsibilities associated with that designation.