Reentry Services Case Manager

Old Colony YMCA•Hyannis, MA

About The Position

The Reentry Services Case Manager is part of the multidisciplinary team at the CJSC and conducts in-reach to Massachusetts correctional institutions, county houses of correction, and jails. The role publicizes, enrolls, and case-manages clients in services available through the Ralph Gants Reentry Services Program (RGRSP), including education, career counseling, treatment, housing support, and community-based referrals. The Case Manager builds rapport, demonstrates empathy, maintains appropriate professional boundaries, and supports people returning from incarceration in finding positive change. The Case Manager develops continuity between in-custody contact and community services through a warm handoff at the CJSC, maintains client case files and caseloads, coordinates appropriate services and referrals, and maintains monthly contact with clients for 18 months. The position also supports community-based mentoring, facilitates aftercare or alumni groups, and collects and documents urine screens as needed. The role reports to the Director, OCC Community Justice Support Center, is classified as non-exempt, and has no personnel supervision responsibilities. Additional duties may be assigned. The position requires some evening availability and travel for meetings and trainings.

Requirements

Bachelor’s degree, or lived-in experience combined with some educational development (such as a certificate or college credit) and an intention to continue education toward a bachelor’s degree.
At least two years of experience working with justice-involved individuals.
Willingness to work with high-risk populations, including substance abusers, justice-involved individuals, and trauma survivors.
Strong oral, written, and presentation skills.
Computer proficiency, including Microsoft Word, Excel, Outlook, and Teams.
Organization and case-management skills, including case notes, filing, and tracking client progress.
Working knowledge of community resources such as housing, healthcare, and food resources.
Some evening availability.
Some travel for meetings and trainings.
Valid driver’s license in good standing.
Must submit to and pass drug testing upon hire.
Ability to sit, stand, bend, and walk during the workday.

Responsibilities

Conduct in-reach to Massachusetts correctional institutions, county houses of correction, and jails to publicize RGRSP services and develop rapport with prospective clients.
Greet clients returning from prison at the CJSC and provide a warm handoff.
Develop and maintain a case file for each RGRSP client, including intake demographics, educational and vocational assessments, correctional reentry plans, and any voluntary risk/need assessments.
Manage the caseload of individuals participating in the RGRSP at the CJSC.
Work with the CJSC multidisciplinary team to engage clients in appropriate services and coordinate with the Public Benefits Case Manager to establish essential public benefits and make community-based referrals.
Maintain monthly contact with clients for 18 months.
Provide information about mentoring training to community-based programs interested in volunteer opportunities.
Coordinate connections to community-based mentoring programs when desired by clients.
Cross-train in risk/need actuarial assessment tools, treatment planning, and contingency management protocols as needed.
Facilitate aftercare or alumni groups for CJSC clients.
Collect and document urine screens as needed.
Attend assigned meetings and actively participate in the Y’s Annual Campaign.
Adhere to applicable fiscal policies and procedures, including those for purchase orders, vouchers, and employee expenses as requested.
Maintain the Case Manager’s office to high standards of cleanliness and maintenance.
Perform additional duties as assigned or directed by supervisors.