Case Manager - ReEntry Program

Community Connections•Washington, DC

16h•Hybrid

About The Position

The Case Manager is part of ReEntry: A Reentry Diversion Initiative, an innovative, grant-funded forensic behavioral health program serving adults with serious mental illness and co-occurring substance use disorders transitioning from incarceration to community living. The role provides intensive, community-based behavioral health case management using a trauma-informed, recovery-oriented, and person-centered approach. The Case Manager supports participants through critical transition periods, helping them access behavioral health treatment, primary healthcare, housing, benefits, employment supports, and community resources. The position uses Critical Time Intervention (CTI) principles and forensic behavioral health practices to improve continuity of care, promote recovery, reduce justice-system involvement, and support successful community reintegration. The position and program require the availability of grant funding. The Case Manager maintains an active caseload of approximately 20–25 participants and provides intensive support during pre-release planning and the first six months after reentry, particularly the first 30 days in the community. Services are delivered in community settings throughout the District of Columbia, including correctional facilities, homes, shelters, treatment programs, hospitals, and other locations. Regular local travel and flexible scheduling, including occasional evening availability, are required to meet participant needs.

Requirements

Bachelor’s degree in Social Work, Psychology, Counseling, Sociology, Criminal Justice, Psychiatric Rehabilitation, Human Services, or a related field.
At least 2 years of experience providing behavioral health, case management, or social services to adults.
Experience working with individuals with serious mental illness and/or co-occurring substance use disorders.
Experience working with justice-involved populations.
Experience providing community-based services.
Understanding of community resources and behavioral health systems.
Ability to work independently in community settings.
Ability to establish effective helping relationships with individuals who have experienced incarceration and behavioral health challenges.
Effective communication and interdisciplinary collaboration abilities.
Effective verbal, written, and presentation skills.
Proficiency with electronic documentation systems.

Nice To Haves

Master’s degree in Social Work, Counseling, Psychology, or a related field.
Experience in forensic behavioral health, jail reentry, diversion programs, ACT, community support services, or intensive case management.
Training in trauma-informed care, motivational interviewing, or recovery-oriented practices.
Knowledge of serious mental illness, substance use disorders, and recovery principles.
Knowledge of District of Columbia behavioral health and criminal justice systems.
Strong clinical, problem-solving, and advocacy skills.
Strong organizational and documentation skills.

Responsibilities

Maintain an active caseload of approximately 20–25 participants, adjusting service intensity to participant needs and risk factors.
Engage participants before release from incarceration and build therapeutic relationships that support successful reentry.
Identify barriers to community integration and develop individualized service, transition, and recovery plans that reflect participant goals, preferences, cultural factors, and recovery objectives.
Use trauma-informed and motivational interviewing techniques to support participant engagement and retention.
Coordinate behavioral health, substance use treatment, primary care, psychiatric, and social service appointments.
Facilitate connections to insurance and Medicaid, community behavioral health providers, medication management, primary care, housing, employment and vocational services, benefits, financial assistance, and peer support and recovery services.
Monitor participant stability, identify emerging behavioral health concerns, support crisis intervention, and help participants maintain essential services during transition periods.
Provide community-based services and frequent contact during high-risk periods; accompany participants to appointments when clinically indicated.
Help participants develop independent living and community integration skills, support medication adherence and treatment engagement, and conduct outreach and re-engagement when participants disengage.
Coordinate with correctional facilities, probation officers, legal representatives, community supervision agencies, and other criminal justice stakeholders.
Participate in multidisciplinary care and transition-planning meetings, communicate with system partners, and advocate for participant access to services and community supports.
Complete timely documentation and maintain accurate participant records in accordance with agency, regulatory, and funding requirements, including assessments, service plans, progress notes, referrals, and outcomes.
Use electronic health record systems and data-tracking tools; participate in chart reviews, audits, quality improvement, supervision, required trainings, and professional development.
Contribute to program evaluation and quality improvement, collect outcome and performance data supporting research objectives, and support fidelity to the Pathways to Recovery service model.
Model and reinforce Community Connections’ mission and values, including its commitment to diversity, equity, and inclusion.
Protect the privacy of consumers’ protected health information in compliance with HIPAA and relevant agency IT security regulations.
Complete and maintain current role-specific and organization-wide training, and perform other duties as assigned.

Benefits

Generous paid time off, including sick and vacation time, and 9 paid holidays.
Medical, dental, and vision insurance.
Medical and dependent flexible spending accounts.
Agency-paid life insurance.
Employee-paid voluntary life insurance.
Employee Assistance Program.
403(b) retirement plan.
Educational assistance.
CEU and licensure reimbursement.
Professional and leadership development, including supervision hours for those pursuing clinical licensure.