Case Manager-Project HEAL

Claratel Behavioral Health•Atlanta, GA

About The Position

Project HEAL Case Managers are part of the Community Based Services Program at Claratel Behavioral Health. Working in partnership with Claratel and other community organizations, they support individuals moving from hospitals and acute care settings into transitional housing. The role coordinates safe, clinically informed transitions and continuity of medical, behavioral health, and substance use treatment. The position combines community transition planning, case management, and psychosocial rehabilitation to connect medical, behavioral, housing, and social service systems. Case Managers engage and screen participants, coordinate care, and link them to ongoing treatment through Claratel Behavioral Health and other community resources. Their work supports stabilization, recovery, and long-term housing success. The role is full-time (40 hours per week), with evening, weekend, or adjusted hours as program and community needs require. Pre-employment drug screening and a successful criminal history background check are required. The selected applicant is subject to an FBI Criminal History Record Check and may challenge the contents of their criminal history information. The employer participates in E-Verify.

Requirements

High school diploma or GED.
At least one year of experience in a behavioral health setting providing case management or community support services.
Basic computer and typing skills.
Care coordination skills to assist individuals with accessing or linking to additional agency and community resources and services.
Transportation to and from work.
Excellent interpersonal, problem-solving, and critical-thinking abilities.
Ability to remain calm in crisis or mental health situations and respond appropriately.
Ability to maintain confidentiality.
Professional and effective communication with community partners, stakeholders, staff, clients’ families or significant others, and the public.
Ability to use a computer, telephone, fax machine, copier, and scanning machine.
Must complete and pass the agency-sponsored defensive driving course and all other agency-required training.
Successful completion of a criminal history background check; pre-employment drug screening is required.

Nice To Haves

Bachelor’s degree in a related field, such as human services, counseling, criminal justice, or social work.
Two years of experience in a behavioral health setting providing case management or community support services.

Responsibilities

Coordinate discharge planning with hospital or acute care providers and medical home or home health services for identified individuals.
Plan transitions from facility-based care into residential settings.
Facilitate enrollment and linkage to Claratel Behavioral Health outpatient services, including counseling, psychiatric services, and substance use treatment.
Coordinate care with residential providers, medical providers, behavioral health clinicians, and community service agencies.
Assist participants with appointment scheduling, transportation planning, benefits linkage, and service navigation.
Monitor engagement in treatment and supportive services after participants enter housing.
Participate in multidisciplinary case coordination with Project HEAL partners.
Support continuity of care during the critical stabilization period following discharge.
Maintain documentation in accordance with Claratel Behavioral Health policies and applicable regulations.
Complete and maintain data entry in the HMIS (ClientTrack) system.
Perform other duties as directed by the Program Manager and/or Director.