Case Manager

BronxWorks • Bronx, NY

33d • Hybrid

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Join a community-driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

Requirements

• HS/GED with 1 year experience in benefits and gov’t entitlements
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, and copier equipment
• Ability to use a computer for prolonged periods
• Ability to occasionally lift and/or move up to 10 pounds
• Ability to stand, walk, or sit for long periods of time
• Ability to bend and retrieve objects and/or documents
• Ability to commute within the Bronx
• TB Test required with the first 120 days of employment for Shelters and Homeless Outreach programs

Nice To Haves

• Bachelor’s Degree preferred
• Bilingual both verbal and written preferred
• Proficiency in virtual platforms is preferred

Responsibilities

• Provide direct services to individuals and families in need of crisis intervention and eviction prevention services, including intake, engagement, assessment, service plan development, referrals, advocacy, exit summaries, and follow-up.
• Manage a caseload for both crisis intervention and eviction prevention services and connect clients to government benefits and entitlements that help them remain stably housed.
• Monitor and document client progress toward service plan goals in Salesforce Database.
• Document all interactions with, or on behalf of, clients in Salesforce database.
• Maintain familiarity with program resources available on- and off-site.
• Coordinate client services with other social services, mental health, medical, employment, educational, childcare, and other providers.
• Conduct regular case conferences with clients and service providers as required.
• Complete program reports monthly, or more frequently as required.
• Report to, and meet with, supervisor monthly.
• Conduct home visits, outreach events, and other fieldwork as required.
• Perform additional duties as assigned.
• Develop a customized service plan with clients, outlining action steps and responsibilities.
• Assist the client with obtaining necessary documentation for benefits and entitlements they want to acquire. This includes increasing the number of selected benefits, renewal of applications or the recertification process associated with the continuation of key benefits.
• Maintain up-to-date case-related applications and Salesforce database entries, as well as regular contact with clients through office visits, telephone contact, and home visits.
• Coordinate client referrals for other needed services
• Provide budget counseling to ensure effective money management skills.
• Other duties as assigned.

Benefits

• Access to public benefits, resources, and information
• Services that improve economic stability and well-being
• Meaningful impact across programs focused on health, housing, social services, and more
• Equal opportunity employer
• Inclusive workplace
• Reasonable accommodations available to applicants with disabilities and other legally protected needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED