Case Manager

Matrix Behavior Solutions • East Stroudsburg, PA

1d • Onsite

About The Position

IBHS Case Manager (Pennsylvania) - Ownership, Impact, and Growth Make an impact on children and families while building a career. As an IBHS (Intensive Behavioral Health Services) Case Manager, you'll be the operational intersection for care: matching clinicians to client needs, resolving barriers fast, and promoting smooth, effective services. You'll have autonomy to solve problems day to day and a clear path to grow into leadership or clinical-operations roles.

Requirements

• High school diploma or GED required
• Valid driver's license
• Comfort working within regulatory and company guidelines
• Appropriate background checks, transcripts of their degree, and clearances to work in direct contact with children and adolescents (ACT 33, 34 and FBI clearances)
• Able to participate in Medicaid and Medicare programs
• Must also complete the NSOR (National Sex Offender Registry) Verification, as well as an active Mandated Reporting Certificate (Act 31).

Nice To Haves

• Bachelor's in a related field preferred
• 3+ years of customer service
• Human services or healthcare admin strongly preferred
• Experience supporting individuals with disabilities, mental health needs, or challenging behaviors is a plus
• Strong independent problem solving, time management, organization, and written/verbal communication

Responsibilities

• Lead service planning, match clinicians to clients, and proactively resolve coverage or authorization issues before they become barriers.
• Serve as a primary point of contact-explain services, secure ROIs, keep families informed, and turn feedback into action.
• Collaborate with BHTs, BCs, MTs, and clinical leadership to align schedules, communicate changes, and keep cases moving.
• Maintain clean, audit-ready records; track authorizations/productivity; anticipate renewals; support reviews and audits.

Benefits

• Medical, dental, vision
• 401(k)
• HSA
• FSA
• PTO
• Paid holidays
• 10%+ tuition reduction at partner institutions (Capella University, Chicago School of Psychology, Purdue Global)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED