Case Manager

Pyramid Healthcare•Allentown, PA

6d•$16 - $20•Onsite

About The Position

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. We are currently seeking a full-time Case Manager to join our exceptional team. If you are passionate about helping individuals navigate recovery, coordinating services, and making a meaningful impact in the lives of others, we encourage you to apply. Position Summary The Case Manager provides comprehensive case management, care coordination, and recovery support services for individuals receiving outpatient treatment. This role serves as a vital member of the treatment team by coordinating client services, facilitating communication between providers and referral sources, supporting admissions and discharge planning, and helping clients access the resources needed to achieve long-term recovery success.

Requirements

Has an active statewide clinical license or certification by a statewide certification board.
Holds a Master's Degree in a human services field and is actively working toward certification by a statewide certification board (CAADC) or statewide clinical licensure.
Holds a Bachelor's Degree in a human services field and is actively working toward certification by a statewide certification board (CADC).
Holds an Associate's Degree in a human services field and is actively working toward certification by a statewide certification board (CAAC).
Has a High School Diploma or equivalent and is actively working toward certification by a statewide certification board (CAAC).
Holds current licensure in the Commonwealth of Pennsylvania as a Registered Nurse (RN), graduated from an accredited school of nursing, and possesses at least one year of qualifying clinical experience.

Nice To Haves

Experience working in substance use disorder treatment, behavioral health, mental health, or community-based human services.
Experience with case management, care coordination, treatment planning, discharge planning, and resource navigation.
Familiarity with electronic health records (EHR) and clinical documentation systems.
Strong understanding of recovery-oriented and client-centered care practices.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building abilities.
Sound clinical judgment and decision-making skills.
Ability to assess needs, identify solutions, and coordinate services effectively.
Strong crisis intervention and problem-solving abilities.
Knowledge of federal, state, and regulatory standards related to behavioral healthcare.
Ability to work independently while maintaining strong collaboration with a multidisciplinary team.

Responsibilities

Coordinate client engagement through appointments, treatment schedules, aftercare plans, meetings, and recovery support services.
Maintain regular contact with clients to support treatment engagement and retention.
Collaborate with counselors, therapists, medical staff, and other treatment team members to ensure continuity of care.
Assist clients and families with navigating treatment, recovery resources, transportation needs, and community supports.
Support the admissions process by ensuring all required consents, documentation, medical records, and referrals are completed and maintained.
Scan and upload required records into the appropriate electronic health record system.
Conduct client and family orientations in collaboration with the clinical team.
Maintain timely, accurate, and compliant documentation of client, family, referral, and provider interactions.
Serve as a liaison between clients, referral sources, healthcare providers, legal agencies, employers, and community partners.
Coordinate communication regarding treatment progress, aftercare planning, employment needs, legal requirements, and utilization review activities.
Facilitate professional relationships with external providers to support continuity of care.
Develop and coordinate individualized aftercare plans in collaboration with the treatment team.
Ensure aftercare services and referrals are established prior to discharge.
Provide resource referrals and ongoing support to clients and families.
Facilitate groups and activities that complement clinical services and reinforce recovery goals.
Participate in multidisciplinary treatment team meetings.
Complete all required organizational, licensing, and accreditation trainings.
Maintain strict confidentiality and professional standards at all times.
Perform other duties as assigned.