CASE MANAGER

Arizona Department of Administration • Bullhead City, AZ

1d • Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency that partners with families, caregivers, and communities to strengthen families, ensure safety, and achieve permanency for Arizona’s children through prevention, services, and support. DCS describes its work as mission-driven and focused on protecting and supporting the safety, well-being, and future of vulnerable children and families.

The Case Manager/Child Safety Specialist works across an assigned Arizona region, responding to allegations of child abuse or neglect; interviewing families and assessing child safety; coordinating services and developing case plans; attending court hearings and preparing professional reports; transporting children and supporting placement needs; and collaborating with courts, providers, and partner agencies. The role works full-time, 40 hours per week, on-site and in the field. Alternative work hours may be required. The position involves driving or using a vehicle to conduct State business.

The initial salary is $21.7068 per hour, with step increases after training and years of service. Following successful completion of the 22-week DCS training program, the listed rate is $22.59 per hour; subsequent listed rates are $24.11 after one year, $25.96 after two years, and $27.66 after three years of DCS Specialist service. Step placement may account for qualifying years of service as an OCWI Investigator Senior and prior DCS Specialist experience, consistent with agency policy. The training program includes seven weeks of classroom training, with sessions held in one- to three-week blocks in midtown Phoenix. Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

The role requires a bachelor’s or master’s degree from an accredited institution recognized by the U.S. Department of Education, or four years of service as an Arizona DCS Case Aide. Applicants must have a valid driver’s license and satisfactory 39-month driving record, be able to obtain and maintain a valid DPS Level One Fingerprint Clearance Card, and successfully complete the 22-week in-person classroom and field training program. Work history, Central Registry, and public records will be considered. Newly hired State employees must successfully complete E-Verify.

Requirements

• Bachelor’s or master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education, with conferred transcripts, or four years as an Arizona Department of Child Safety Case Aide.
• Valid driver’s license and a satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Successfully complete the 22-week in-person classroom and field training program.
• Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Ability to analyze information quickly and accurately, apply logic to complex situations, and make independent, sound decisions under pressure.
• Clear and compassionate communication, effective interviewing, accurate information gathering, and professionalism in challenging situations.
• Organization and accuracy in a high-volume environment.
• Ability to remain calm under stress, understand diverse family systems and cultural backgrounds, show empathy, and maintain professional boundaries.
• Strong attention to detail.
• Work history, Central Registry, and Public Record will be considered.

Nice To Haves

• Knowledge of counseling, conflict resolution, and intervention techniques.
• Knowledge of child development, family systems, and trauma-informed practice.
• Knowledge of confidentiality and ethical decision-making.
• Knowledge of behavioral indicators of abuse or neglect, separation, and loss.

Responsibilities

• Respond to allegations of child abuse or neglect.
• Conduct interviews and assess child safety.
• Work with families in their homes and in the community.
• Coordinate services and develop case plans.
• Attend court hearings and prepare professional reports.
• Transport children and support placement needs.
• Manage cases throughout the assigned region.
• Collaborate with courts, providers, and partner agencies.
• Drive or use a vehicle to conduct State business.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Paid Parental Leave Program, subject to criteria.
• Higher education discounts, wellness programs, and professional growth and development opportunities.
• Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level