Case Manager

Polk County•Balsam Lake, WI

8d•Onsite

About The Position

The Case Manager position is responsible for identifying and assessing complex individual, family, and community needs and strengths, selecting case work frequency, group methods, or community resources, and implementing plans to protect vulnerable people of all ages, promote independence, and prevent abuse or neglect. A Case Manager may be assigned duties in any of the following departments: Children and Families, Behavioral Health, and Public Health. This role involves coordinating consumer intake, developing and monitoring service plans, determining appropriate resources, and intervening in crisis situations. The position also requires providing client case management, collaborating with other professionals, maintaining case records, and advising consumers of their rights and responsibilities. Additionally, the Case Manager may be required to provide testimony in court or administrative hearings and deliver program information to the public.

Requirements

Bachelor's Degree in Human Services or a related field.
A combination of non-related human service bachelor's degree education and relevant human services experience may be considered.
Must have a valid driver's license.
Self-Management competency.
Integrity/Honesty competency.
Superior Customer Service and Community Relations competency.
Communication competency.
Interpersonal Relations competency.
Accountability competency.
Judgment and Decision Making competency.
Data Gathering and Analysis competency.
Interviewing and assessment skills and the ability to formulate evidence-based recommendations are required.
Exceptional oral and written communication skills are necessary.

Responsibilities

Coordinate consumer intake by receiving referrals, conducting interviews, and investigating to identify and assess needs, risk for recidivism, or need for intervention/service.
Develop, write, implement, and monitor strength-based individual and family service plans to correct/eliminate identified needs.
Determine appropriate resources and referrals to community-based care and services.
Develop and implement safety plans to address vulnerabilities.
Assess risks to self and others, and assess safety to self, others, and the community.
Intervene in crisis situations, including possible removal from home and/or placement in alternate care.
Coordinate and secure emergency services.
Negotiate and resolve conflicts.
Collaborate and consult with others (professional staff and community agencies) regarding consumers, community services, or programs.
Open and maintain consumer case records and files according to established standards and timelines.
Prepare necessary correspondence, required narratives, eligibility reviews, and other incoming/outgoing communication about the consumer.
Provide information regarding case openings, closings, and denials.
Provide testimony or written recommendations in county or district court or in administrative appeal hearings regarding consumer cases.
Advise consumers of resources, rights, and responsibilities under programs or services.
Develop, coordinate, and deliver program information to the general public, special interest groups, and professional organizations.
Perform other duties as assigned and provide general office back-up and support.