Case Manager

Shine Bright Care•Wasilla, AK

3d•$20 - $22•Onsite

About The Position

Shine Bright Care, LLC is seeking a Case Manager to work in its Wasilla office. The role performs administrative functions, processes and maintains consumer files and database information, and ensures that consumer files comply with State and Federal regulations. The applicant must have experience with personal care and home- and community-based waivers. The employer is looking for someone willing to learn, with a positive attitude, strong interpersonal and clerical skills, and a desire to serve others. The Case Manager serves as a primary contact for consumers, their legal representatives or guardians, and family members. The position prepares documentation and attends initial and annual consumer assessments, processes new-consumer intake documentation, submits completed documentation to the State of Alaska, and assists consumers with hiring or terminating personal care assistants and caregivers. The role also facilitates consumer meetings and reviews relevant program information, training, and agency policies and procedures as needed. The position requires handling sensitive information with discretion, organizing and prioritizing a large volume of information and assignments, maintaining paper and electronic files, and working independently or with a team on projects. The Case Manager is expected to represent the organization professionally and perform other duties as assigned. The role is based in an office setting and may require extended hours, including evenings and weekends, as well as travel to clients’ residences.

Requirements

Experience with personal care and home- and community-based waivers.
High school diploma or GED and two years of experience in the healthcare field.
At least 18 years of age and a valid Alaska driver’s license.
Ability to pass a criminal background check.
Knowledge of HIPAA laws and ability to safeguard confidential medical and personal records.
Strong interpersonal, customer-service, written communication, and oral communication skills.
Knowledge of Microsoft software applications, including Outlook, Word, PowerPoint, and Excel, or willingness to learn them.
Ability to type 65 words per minute.
Ability to use multi-line phones, copiers, and fax machines.
Ability to be consistently present and on time.
Ability to maintain confidential working relationships and communicate with people at all levels of the organization.
Excellent personal organizational skills and ability to follow oral and written instructions.
Ability to maintain a positive attitude and work with attention to detail, compose, type, and proof materials, establish priorities, meet deadlines, and manage competing tasks in a fast-paced environment.

Responsibilities

Serve as the primary contact for consumers, legal representatives or guardians, and family members.
Prepare documentation for and attend consumers’ initial and annual assessments.
Process new-consumer intake documentation.
Fax completed documentation to the State of Alaska for processing.
Assist consumers with hiring and terminating personal care assistants or caregivers.
Facilitate consumer meetings and review necessary program information, training, and agency policies and procedures as needed.
Handle confidential and sensitive information with poise, tact, and diplomacy.
Organize and prioritize a large volume of information and assignments, including paper and electronic filing through a network server.
Work independently and as part of a team on special and ongoing projects when necessary.
Represent the organization positively and professionally when interacting with internal and external colleagues.
Perform other duties as assigned.