Part Time Case Manager

Volunteers of America of Massachusetts•Lawrence, MA

2d•Onsite

About The Position

The Case Manager, Pipelines to Possibility (P2P) role is a part-time, 20-hour per week, on-site position at VOAMASS. This role supports program participants, both pre- and post-release, in finding and maintaining employment. The Case Manager will conduct intakes and assessments, develop Individualized Development Plans (IDPs), and provide advocacy, education, referrals, and coordination of community support services to reduce barriers to successful reentry and promote sustainable employment outcomes. This position requires collaboration with various partners including the Program Director, Essex County Sheriff’s Department staff, MassHire, the Plumbing Instructor, and employers. The role involves travel between program sites, community providers, and employer locations, with a flexible schedule to accommodate participant needs and program activities.

Requirements

Strong communication, organization, documentation, and relationship-building skills.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
Ability to work collaboratively with correctional, workforce, training, employer, and community partners.
This position requires independent travel between worksites and community locations; valid driver’s license and insurance coverage on personal vehicle required.
Ability to pass Essex County Sheriff’s Department security clearance requirements.

Nice To Haves

Bachelor’s degree in social work, psychology, education, rehabilitative counseling, human services, or a related field preferred; relevant experience may be considered.
Experience providing case management, reentry, workforce development, employment, or related human services preferred.
Experience working with justice-involved individuals and individuals experiencing barriers to employment preferred.

Responsibilities

Coordinate with Program Director and ECSD staff to identify, screen, refer, and enroll eligible participants in P2P.
Conduct participant intake, assessments, and strengths-based evaluation of employment goals, work history, skills, and barriers to successful participation and employment.
Develop and maintain Individualized Development Plans (IDPs) with participants and update plans as needs, goals, release dates, and employment circumstances change.
Provide individualized case management and participant support before and after release, including regular one-on-one sessions in the community post-release.
Identify barriers to training, reentry, employment, and retention, including transportation, identification/work documentation, housing instability, behavioral health needs, digital access, and other support needs; coordinate referrals and follow-up as appropriate.
Educate and advocate for participants regarding available community resources and support services and help ensure successful connection to referred services.
Work closely with the Plumbing Instructor, Program Director, MassHire staff, ECSD staff, and other partners to coordinate participant progress, workforce readiness, and employment planning.
Support participants with employment readiness activities, including resumes, interview preparation, job search strategies, career planning, and connections to appropriate training or credential opportunities.
Support employer outreach and job development activities as needed, including identifying potential employers, coordinating employer engagement, and helping connect qualified participants to employment opportunities.
Provide post-placement support to participants and coordinate with employers and partners, as appropriate, to address barriers that may affect employment retention.
Maintain timely and accurate case notes, participant records, service documentation, referrals, employment outcomes, and other required program data in CareLogic electronic health record and/or designated program tracking systems.
Participate in case conferences, weekly supervision, program meetings, required trainings, and collaborative planning with VOAMASS and partner agencies.
Assist the Program Director and Plumbing Instructor with program administration, participant coordination, employer outreach, and other program activities as needed.
Perform other duties related to the successful implementation of the program as assigned.

Benefits

Excellent health, vision, and dental insurance with 90% of medical deductible and certain co-pays paid by employer
Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
403(b) retirement plan with employer match
24/7 nurse hotline for urgent health questions
Employee assistance program to provide help with family concerns, stress management, legal issues, and more
Employer-paid long-term disability and life insurance
Pet insurance
Tuition remission programs
Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
14 paid holidays, higher than industry average
Fitness/wellness reimbursement to cover expenses such as gym membership
Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
Cash bonus, with no annual cap, for referring other qualified candidates for employment