Case Manager

CTSHealth • Chicago, IL

1d • Onsite

About The Position

The Case Manager (CM) will serve a critical role for CTSCD, Inc. as the organization expands its services and footprint. The CM will provide general leadership and management over the service program and will serve as liaison between Operations and Case workers. The CM will work closely with their Direct Supervisor and with the clinicians to coordinate services. Excellent communication and documentation skills are necessary along with an expert understanding of all mental, behavioral, and developmental programs and services such as, Community Based Services, Substance Abuse, Violence Prevention-CST, Applied Behavioral Services, and Pathway to Success. Case Manager will play an active part in outreach, referrals, intakes and other office needs as needed.

Requirements

• Must be able to pass a background check and drug screening as required by regulatory standards
• Minimum 21 years old.
• Experience working with children, adolescents, young adults who have experienced complex trauma.
• Bachelor’s degree in the Human Services, Social Work, or similar field.
• 3 years’ experience in Crisis Intervention, Crisis Intervention Team (CIT), or similar stabilization methods.
• Ability to manage stressful situations with professionalism and decorum
• Knowledge of medication administration and adherence to healthcare protocols and procedures
• Knowledge of federal and state regulations specific benefits and reimbursement guidelines, including denial prevention.
• Flexibility to work outside of and beyond regular business hours
• Participates in and attends outreach events possibly evenings or weekends.
• Must maintain a caseload of 25 billing hours.
• Ability to supervise a team of Case workers.
• Strong communication skills and the ability to work effectively as part of a team
• Compassionate, patient, and understanding demeanor.
• Ability to adapt to and manage changing and challenging situations.
• Must be highly organized and detail-oriented, self-directed, and motivated.
• Must securely manage confidential information.
• Inquisitive and creative problem-solver; ability to design and maintain systems around staff members’

Responsibilities

• Maintaining client confidentiality and safety is priority.
• Exhibits competency in trauma informed, person-centered, system of care.
• Assessing clients’ physical and mental wellness, needs, preferences, strengths, and abilities using these determinates to develop tailored trauma-informed treatment and person-centered care plan.
• Manage a designated caseload to coordinate and complete timely assessments, planning, implementation and evaluation of therapeutic services and resources as prescribed the person-centered plan.
• Perform case management duties including care coordination/transition and discharge planning, consultations, advocacy, education across the continuum of care.
• Working with clients, support networks and health care professionals to put care plans into place.
• Listening to clients’ concerns and providing counseling or intervention as required.
• Recording clients’ progress including charting referrals, home visits, and other notable interactions
• Evaluating clients’ progress periodically and making adjustments as needed to improve outcomes
• Following up with discharged clients to ensure they were satisfied with services, and they are still in good physical and mental health.
• Must complete all required documentation such as, billing, service verifications, supervision forms
• Clients will range from 0- seniors
• Assist Clients with daily activities, ensuring their physical and emotional well-being
• Assist Case worker with resources and client treatment plans.
• Collaborate with healthcare professionals to implement and follow through with person-centered care
• Foster a supportive and inclusive environment promoting a sense of community among staff, stakeholders, and consumers
• Implement behavior management strategies to promote positive interactions and independence
• Maintain a clean and organized working environment
• Collaborate with human resources to identify, recruit, and hire case workers
• Provide weekly supervision and oversight of Case Workers.
• Respond promptly to emergencies or crisis situations, following established protocols
• Communicate effectively with consumers, their families-when appropriate, and interdisciplinary team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level