Case Manager

AltaPointe Health•Mobile, AL

23d

About The Position

Adult Outpatient Programs provide the least restrictive level of care, offering adults clinical interventions aimed at decreasing existing signs and symptoms. Outpatient treatment focuses on recovery, problem resolution, symptom reduction, stabilization, and/or preventing movement to a higher level of care. Treatment varies according to the consumer’s presenting symptoms. Case Managers monitor consumers’ well-being and needs related to mental health, physical health, living, learning, working, and social environments. They travel to consumers’ homes, boarding homes, and other community-based living settings to provide monitoring. The primary role is to improve consumers’ psychological adjustment by empowering consumers, and sometimes family members, with information, education, and support to follow through after case management ends. The role includes clinical case management, assessment and service planning, community-resource linkage, coordination with internal services and treatment-team members, discharge planning, clinical documentation, caseload management, and participation in supervision, training, and organizational activities. The position also involves the physical demands described in the posting.

Requirements

Bachelor’s degree in a mental health discipline.
Must be at least 23 years old.
Maintain a valid, verifiable driver’s license and a clear driving record.
Attain within six months of employment knowledge of psychiatric disorders in the adult population.
Attain within six months of employment knowledge of developmental disabilities and substance use in the adult population.
Attain within six months of employment knowledge of cultural diversity, behavioral management, crisis intervention, available community resources, and internal services.
Certification by the Alabama State Department of Mental Health to provide adult case management services.
Ability to meet the stated physical demands, including lifting up to 10 pounds occasionally, pushing or pulling up to 25 pounds occasionally, and using a strong grasp.

Responsibilities

Maintain a caseload effectively, process referrals promptly, and participate in the assessment unit intake process when appropriate and requested.
Conduct a Functional Needs Assessment (FNA) for each referral or identified patient.
Consult with the Care Coordinator to explore existing medical needs.
Establish goals and create and maintain an Individualized Service Plan (ISP) within 30 days of contact.
Link patients to appropriate community resources and coordinate internal services as appropriate.
Maintain an itemized list of resources used by each patient and regularly monitor whether services remain necessary and appropriate.
Collaborate with Benefits Specialists, representative payees, Transporters/Shoppers, Basic Living Skills instructors, and other relevant providers.
Collaborate with treatment-team members and regularly provide feedback on patient status.
Evaluate patients for discharge planning.
Comply with Chapter 106 Medicaid Standards.
Seek clinical supervision and consultation as needed, accept and apply improvement suggestions, and enhance care-management skills.
Document promptly according to Altapointe policy, including comprehensive assessments, measurable ISP goals, patient problems, goals addressed, services provided, case disposition, case closings, follow-up, and referrals.
Treat patients with care, dignity, respect, and regard for privacy and confidentiality; interact pleasantly and cooperatively with others and respond sensitively to patient needs, expectations, and individual differences.
Manage caseloads according to patient needs, make frequent patient contacts, and meet Altapointe productivity standards.
Participate in Performance Improvement activities and required Altapointe committees.
Follow Altapointe policies and procedures and attend required in-service training and workshops.
Travel to consumers’ residences and community-based living settings to provide monitoring.