Case Manager_ 5019

BronxWorks•New York, NY

18h•Hybrid

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 plus locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

Requirements

Associate’s degree with minimum one year experience.
A minimum of one year of experience in a related position
An engaging personality and detailed orientated skills are essential.
Strong oral and written communication, time management, and organizational skills are necessary.
Proficiency in Microsoft Office suite and other standard business technology is required

Nice To Haves

Bachelor’s degree in social work or another related field of study
Bilingual language skills are preferred.

Responsibilities

Complete intake within 24 hours of client arrival
Document case notes within 48 hours of client contact.
Document unit inspection notes within 48 hours of inspection.
Create and maintain audit ready client records on every client on the case load. Including regular filing of the case record to ensure it is accurate and up to date.
Completion of ILP’s for every client on the caseload either weekly or bi-weekly.
Conduct weekly, bi-weekly inspections of client units, address concerns and document interactions.
Refer, advocate, coordinate services and counsel clients as needed.
Ability to properly assess and address client concerns.
Participate in client case conferences with clients and service providers as required.
Conduct outreach consistently
Demonstrate ability to establish rapport, gain trust and provide follow-up.
Complete monthly reports and additional reports as assigned.
Report to and meet with Supervisor monthly.
Perform other duties as assigned by the manager.
Maintain database records in Salesforce, and Cares in addition physical case record.
Participate in both internal and external training.
Complete annual certifications (Mental Health, Mandated reporter)
Maintain knowledge of client services (PA, Medical, Mental health)