Case Manager

Northeast Family Services•Portsmouth, NH

About The Position

Northeast Family Services is seeking a Case Manager to serve children, youth, and families throughout New Hampshire. Reporting to the Clinical Supervisor and collaborating with the clinical team, the Case Manager acts as a liaison among the treatment team, clients, families, and collateral service providers. The role provides in-home and community-based services in accordance with DCYF referrals, including parent education, supervised visitation, parent coaching, and support for families. Early-evening availability and a flexible schedule are required because client visits are generally held in the afternoon or early evening and hours depend on client needs. The position includes an on-call rotation and transportation of clients.

Requirements

Bachelor's degree with a major in social work, counseling, psychology, or a related human services field.
Valid driver's license and reliable, consistent access to a vehicle.
Authorized to work in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa at this time.
Access to high-speed, secure internet.
Flexible availability, including early evenings; work schedule and hours are subject to client needs.
Ability to participate in an on-call rotation.
Ability to transport clients and install car seats and booster seats.

Nice To Haves

At least two years of experience working with children, youth, and families in a home or community setting is preferred.

Responsibilities

Maintain an assigned caseload and ensure proper implementation of in-home services in accordance with DCYF referrals.
Work with DCYF on referrals, treatment plans, treatment meetings, and regular service-specific documentation.
Develop treatment plans with families and DCYF, establishing measurable and attainable goals.
Complete service documentation, assessments, and reports.
Report client progress to the court system through in-person appearances and written reports as requested.
Provide parent education and supervised visitation in home and community-based settings.
Coach and support parents on effective parenting strategies, children's healthcare and educational needs, developmental milestones, meal preparation, and budgeting.
Enforce DCYF supervised-visitation expectations to ensure child safety.
Coordinate with DCYF, the New Hampshire court system, schools, behavioral health providers, and other treatment-team members.
Assess client risk on an ongoing basis and consult the Clinical Supervisor about safety concerns.
Transport clients, including children and adults, and install car seats and booster seats as required.
Participate in an on-call rotation and respond by phone to provide support to families as needed.
Document clinical contacts and other required information in the Electronic Health System.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Three weeks of paid vacation.
11 paid holidays, including Juneteenth, the day after Thanksgiving, Christmas Eve, and New Year's Eve.
Generous sick time, including mental health days.
401(k) retirement plan with up to 4% matching.
Voluntary short- and long-term disability insurance.
Voluntary life insurance.
Mileage reimbursement.
Annual longevity award consisting of a monetary bonus and a vacation day.
Company-provided laptop and cell phone.
Opportunity for professional growth.
Supervision for licensure provided.
Tuition reimbursement.
Personal cell phone discount.
$500 stay-on bonus after six months.