CASE MANAGER

Apis Services Inc•Toms River, NJ

17d•$0 - $43,000•Hybrid

About The Position

At IRON Recovery and Wellness Center, we're building a team of compassionate professionals dedicated to helping individuals overcome barriers, access essential services, and build meaningful, stable lives in recovery. As a Case Manager, you'll play an important role in helping clients navigate healthcare, social services, legal systems, employment, education, and other community resources. You'll work alongside treatment teams, families, and community partners to ensure clients receive coordinated support that addresses their individual needs and goals. This is an opportunity to build meaningful relationships, advocate for clients, and help individuals create stronger connections within their communities.

Requirements

Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field.
One to two years of experience in case management, counseling, or human services.
Experience working with individuals with substance use disorders, co-occurring mental health conditions, or in recovery-oriented settings.
Ability to work effectively with diverse populations.
Strong critical-thinking and problem-solving skills.
Ability to maintain professional boundaries and remain within the defined role and responsibilities of the position.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Ability to appropriately identify and route client concerns to the appropriate resources or professionals.
Ability to utilize the Cyber system and other electronic documentation tools.
Ability to understand and apply procedures and techniques to respond to varying client needs and situations.
Ability to communicate effectively with supervisors and directors, receive feedback, and adapt to agency culture and policies.
Compassionate
Dependable
Client-Focused
Organized
A Strong Communicator
An Effective Problem-Solver
Resourceful
Team-Oriented
Comfortable Working With Diverse Populations
Committed to Helping Others
Physical screening
Drug screening, including THC
Criminal Record History Clearance
FBI Clearance
Child Abuse History Clearance
Applicable federal and state background checks
Required onboarding and training

Nice To Haves

Employees will participate in required onboarding, annual training, and ongoing professional development, including: Addiction and mental health services, Client confidentiality, HIPAA, 42 CFR Part 2, Professional boundaries and ethical conduct, Crisis intervention, Recovery-oriented services, Agency policies and procedures, Quality improvement, Required annual trainings, Continuing education and professional development opportunities

Responsibilities

Advocate for clients navigating healthcare, legal, social service, and other systems.
Help clients access needed medical, psychological, social, educational, and vocational services.
Assist clients with obtaining public benefits and other community resources.
Identify unmet needs and help develop appropriate solutions.
Support clients in achieving goals related to independent living, employment, education, community involvement, and meaningful leisure activities.
Help clients develop and strengthen natural support networks.
Maintain regular contact with clients through in-person meetings, telephone calls, or telehealth sessions.
Provide support and encouragement while maintaining appropriate professional boundaries.
Support youth-focused services and school partnerships as assigned.
Assist with family engagement and client-identified support networks.
Maintain strong community connections within Region 7.
Communicate with family members and support networks when appropriate and with client consent.
Serve as a liaison with external agencies, community organizations, and service providers.
Facilitate or co-facilitate recovery-oriented groups and psychoeducation sessions as needed.
Support individuals in developing skills and connections that promote recovery.
Encourage participation in meaningful community activities.
Provide recovery-oriented support consistent with the client's treatment plan and identified goals.
Participate in treatment team meetings for assigned clients and individuals requesting support services.
Collaborate with counselors, medical staff, Team Leaders, probation and parole officers, and external providers.
Communicate client needs and concerns to the appropriate professionals.
Appropriately route client concerns to the appropriate resource or professional.
Complete assignments and tasks delegated by the Team Leader.
Participate in program development and quality improvement activities.
Provide on-call crisis intervention services as scheduled.
Respond appropriately to client concerns and changing circumstances.
Connect clients with appropriate emergency, clinical, or community resources when necessary.
Maintain professional boundaries and follow agency crisis-response procedures.
Maintain accurate, timely, and confidential client records.
Complete progress notes, reports, and client file updates.
Document services in accordance with agency standards and applicable requirements.
Track and report client outcomes, program metrics, and assigned performance measures.
Maintain compliance with HIPAA, 42 CFR Part 2, agency policies, funding requirements, and ethical standards.
Participate in data collection, quality improvement activities, and program evaluation.
Maintain confidentiality and professional boundaries at all times.