Case Manager - SSG Fox
About The Position
The Case Manager - SSG Fox position is a full-time role focused on providing comprehensive support to individuals, particularly Veterans, in Eau Claire, WI. The primary responsibilities include ensuring safety through crisis intervention and de-escalation, conducting mental health assessments, developing individualized service plans, and coordinating care with community and VA resources. The role also involves educating participants on life and recovery skills, conducting community outreach, and maintaining accurate documentation. Key performance indicators focus on timely assessments, plan development, documentation, participant engagement, and progress towards goals.
Requirements
- Minimum two years of experience in case management including needs assessment and service planning.
- Bachelor’s degree in social services.
- Substitution of Associate degree with 4-5 years of experience in case management including needs assessment and service planning is acceptable.
- Valid Wisconsin driver’s license in good standing and current/valid auto insurance.
Nice To Haves
- Experience working with Veterans strongly preferred.
- Experience delivering services to individuals with complex and intensive needs, including mental disorders and/or substance abuse, strongly preferred.
- Resident of the proposed service area with broad familiarity with the region, its people, and its resources preferred.
Responsibilities
- Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation.
- Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions.
- Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans.
- Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively.
- Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths.
- Develop Individualized Service Plans (ISPs) that promote recovery, self-determination, and personal growth.
- Monitor and document participants’ progress, adjusting goals and supports as needed to ensure continued engagement and improvement.
- Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services.
- Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care.
- Advocate for participants’ rights, ensuring they receive equitable, respectful, and trauma-informed services.
- Conduct one-on-one and small-group sessions on essential life and recovery skills, including suicide prevention and awareness, accessing community resources, understanding participant rights, budgeting and financial literacy, and daily living and coping skills.
- Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations.
- Identify and cultivate new referral resources to expand the program’s reach and impact.
- Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources.
- Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards.
- Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services.
- Participate in staff meetings, training, and program evaluations to support continuous improvement.
- Other duties as requested or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
