Case Manager

Callen-Lorde Community Health Center • New York, NY

9d • Hybrid

About The Position

The COIN Clinic Case Manager is responsible for reducing barriers to care for patients with complex medical and social needs, including those living with HIV/AIDS. This role supports patients in navigating healthcare systems, accessing treatment, and connecting to essential social services such as housing, benefits, and mental health support. The Case Manager empowers patients with the tools, knowledge, and resources needed to advocate for themselves, while serving as a key liaison between patients, providers, and community-based organizations to ensure coordinated, comprehensive care. This is a grant-funded position.

Requirements

• High school diploma or GED preferred.
• In the absence of education credentials, experience in social services, case management, and/or health care will be considered.
• Strong computer competency, including knowledge of Electronic Medical Records, Computerized Appointment/Billing Programs and other Microsoft Office Programs.
• Strong customer service orientation.

Nice To Haves

• Ability to work independently yet be team focused.
• Ability to remain calm, focused, and helpful under stress.
• Knowledge of Microsoft office programs and utilization of these tools for scheduling and communication.
• Strong communication and interpersonal skills.
• Commitment to the mission of Callen-Lorde.

Responsibilities

• Identify and help remove barriers that prevent patients from accessing timely and appropriate care.
• Support patient through education, follow-up, and care coordination.
• Encourage and track medical and specialist appointments to ensure continuity of care.
• Assist patients in achieving and maintaining stable housing by connecting them with appropriate housing resources and supports.
• Support public and private benefit navigation and maintenance, including referrals, renewals, and coordination with external agencies.
• Provide patients with education, tools, and resources that promote self-advocacy and informed decision-making.
• Serve as a liaison between patients, service providers, and social service organizations to ensure coordinated, patient-centered care.

Benefits

• Exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family
• Dental insurance
• Vision insurance
• No cost life insurance
• Short- and long-term disability insurance
• Flexible Spending Account
• Tuition Assistance
• Commuter benefits
• Generous paid time off plan
• 403B retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED