Case Manager - DSP

Mission Action•San Francisco, CA

39d•Onsite

About The Position

Mission Action is seeking a Case Manager for its DSP program. This role involves completing client intake assessments, data entry, conducting wellness checks, and providing care coordination, crisis intervention, and conflict resolution. The Case Manager will work collaboratively with Mission Action staff and city staff to ensure effective site operations. The position also includes other organizational duties such as adhering to the Mission Action Employee Handbook, working within the agency's mission and values, and treating community members with respect and dignity.

Requirements

Demonstrated ability to perform all essential duties and responsibilities of the position
Strong word-processing and computer skills, including knowledge of Microsoft Word and Excel
Must be well organized, efficient, highly motivated, and able to handle multiple tasks at once, work well under pressure, and take initiative
Ability to work independently as well as within a team
Approach work from a trauma informed lens
Strong commitment to serving low-income and underserved communities

Nice To Haves

Fluency in Spanish strongly preferred, including ability to provide written translation of documents
Experience working with low-income, immigrant, and monolingual Spanish-speaking communities

Responsibilities

Complete client intake assessments and necessary documentation for all new clients of the site
Enter data daily into the RTZ system, OneSystem as per contract requirements
Report on Slack! And review site care coordination with site manager informed
Conduct client wellness checks to ensure the safety and well-being of all clients onsite
Provide care coordination, crisis intervention, and conflict resolution with clients
Work collaboratively with Mission Action staff and city staff to ensure effective coordination and operation of the site
Other duties as assigned
Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community
Work within the framework of the agency’s mission, vision, values, theory of change, and organization’s commitment to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.
Commit yourself to treating each community member with respect and dignity
Perform other duties as assigned