Case Manager - Assertive Community Treatment

Family & Children's Services Career Center•Tulsa, OK

About The Position

The Case Manager works on an Assertive Community Treatment (ACT) team providing intensive, community-based services to individuals with severe mental illness and complex behavioral and physical health needs. The role helps clients access resources and build the skills needed to thrive and maintain independence in their natural environments, with the broader ACT goal of reducing unnecessary hospitalizations and incarcerations. The position works collaboratively with a multidisciplinary team to provide medication support, wellness education, psychosocial rehabilitation, assessments, crisis response, and care coordination. Work takes place in community settings and may involve clients experiencing homelessness or living in substandard conditions. The role requires flexibility for non-traditional hours, including evenings, weekends, holidays, and on-call overnight shifts, depending on the team. Employees use an agency-issued cell phone during work hours and must have reliable transportation; personal vehicles may be used for community work and, when appropriate, client transport. The organization provides care through the Certified Community Behavioral Health Clinic (CCBHC) model, emphasizing team-based, coordinated whole-person care for adults and children with mental health and substance use challenges. This is a safety-sensitive position subject to drug and alcohol testing, including random testing, under the organization’s Drug Free Workplace Policy.

Requirements

Bachelor’s degree in Social Work, Psychology, or a related social services major that qualifies for Case Management II certification with the Oklahoma Department of Mental Health.
Hold CM-II certification or obtain it within 60 days of employment.
Valid driver’s license and satisfactory driving record.
Reliable transportation and willingness to use a personal automobile for work-related travel outside the primary office.
Commitment to the rights and abilities of people with severe and persistent mental illness.
Ability to establish supportive, trusting relationships and respect client preferences in treatment.
Ability to work flexibly and comfortably with clients in difficult circumstances, including homelessness or substandard living conditions.
Compliance with the organization’s Drug Free Workplace Policy and drug and alcohol testing requirements for safety-sensitive positions.

Nice To Haves

Previous experience in community mental health, inpatient psychiatric facilities, criminal justice, home health, or similar settings.
A passion for helping individuals with severe mental illness.

Responsibilities

Maintain knowledge of core ACT principles and ensure clinical practices reflect model fidelity.
Attend daily organizational meetings and weekly multidisciplinary treatment team meetings, using a team-based approach with ACT clients.
Deliver medications routinely and provide medication support to clients in the community.
Promote healthy lifestyles through general wellness education and information about chronic medical conditions.
Maintain knowledge of community resources for basic needs, including food, shelter, and clothing, and refer or link clients to them as needed.
Provide psychosocial rehabilitation services supporting community functioning in activities of daily living, recreation, education, employment, and family functioning.
Assist the interdisciplinary team with initial comprehensive ACT assessments and ongoing clinical assessments.
Assess high-risk clients and follow agency protocols to ensure client safety when appropriate.
Respond to community crises using agency crisis-diversion protocols; this may include completing Third-Party Affidavits and coordinating with law enforcement to support client safety.
Work non-traditional hours as needed, which may include evenings, weekends, holidays, and overnight on-call shifts, depending on the team.
Use the agency-issued cell phone for ACT work during work hours and respond to calls and approved electronic communications when scheduled, including during overnight on-call shifts as applicable.
Use reliable transportation and a personal vehicle for community-based work, including travel outside the primary office and client transportation when appropriate.
Coordinate with community partners, such as housing providers, inpatient hospital staff, shelter staff, and law enforcement, to support continuity of care and advocate for client needs.
Build supportive, trusting relationships with clients and respect their treatment preferences and rights.