Assertive Community Treatment (ACT) Team Supervisor

CNS Healthcare • Pontiac, MI

10d • $63,000 - $83,000

About The Position

The Assertive Community Treatment (ACT) Team Supervisor oversees the day-to-day operations and supervision of an assigned community-based mental health team serving people experiencing serious mental illness. The role supports ACT’s mission of helping people become independent and integrate into the community as they experience recovery through a team-based service model. The supervisor also provides direct services to beneficiaries in the community within their scope of practice and ensures that the team meets program, contractual, regulatory, quality, and documentation requirements.

The supervisor manages staff assignments, schedules, performance, training records, and quality improvement activities; provides regular individual supervision, coaching, and development; and collaborates with other departments and agencies to support patient care and staff development. The position includes community-based work, in-person and virtual meetings, and off-site travel as needed. The role requires a qualified mental health professional with a relevant master’s degree and eligible or current state licensure, along with at least two years of post-degree clinical experience with adults who have serious mental illness.

Requirements

• Qualified Mental Health Professional with a master’s degree in Social Work, Counseling, Psychology, or Marriage and Family Therapy.
• State licensure as an LLMSW, LMSW, LLPC, LPC, LLMFT, LMFT, or LLP.
• At least 2 years of post-degree clinical experience with adults who have serious mental illness.
• Working knowledge of conflict resolution and crisis intervention.
• Participate in MDHHS-approved ACT-specific initial training within 6 months of hire and at least one MDHHS-approved ACT-specific training annually thereafter.
• Experience applying HIPAA in health care organizations.
• Ability to understand and value cultural and ethnic differences, alternative perspectives, and lifestyles.
• Proficiency with computers and Microsoft Office products.
• Proficiency using electronic health records.
• Ability to work closely with people with mental or physical limitations.
• Ability to write clear, concise reports and formulate and implement effective treatment plans.
• Ability to work collaboratively and build positive working relationships.
• Ability to recognize the importance of collecting and reporting outcome data and apply methods to measure treatment outcomes.
• Ability to communicate effectively, professionally, and courteously.
• Discretion and judgment when handling sensitive or confidential matters.
• Advanced time-management, problem-solving, customer-service, interpersonal, and conflict-resolution skills.
• Ability to think ahead and take initiative to accomplish departmental goals and objectives.
• Valid and unrestricted driver’s license.
• Access to transportation or an automobile, with current vehicle insurance meeting agency requirements.

Nice To Haves

• Training and/or experience in substance use treatment, stages of change, and motivational interviewing strategies.
• At least 1 year of supervisory experience.

Responsibilities

• Lead and serve as a role model for ACT services, and provide daily supervision of assigned team operations.
• Ensure compliance with ACT requirements in provider contracts and the MDHHS Medical Manual, including weekday team meetings, appropriate staff attendance, beneficiary status reviews, crisis planning, and community deployment plans.
• Ensure that at least 80% of ACT team contacts take place in beneficiaries’ homes or other agreed community locations.
• Oversee staff work assignments and schedules to meet the needs of individuals served and the agency.
• Assist team members with service planning, treatment, and support activities.
• Provide direct services to beneficiaries in the community within the supervisor’s scope of practice.
• Ensure direct reports meet productivity and documentation standards.
• Complete assigned reports and projects within required time frames, and maintain documentation of staff attendance at required trainings.
• Assess staff work quality and operational metrics, and recommend continuous-improvement actions and team goals.
• Collaborate with departments and agencies on resources, services, patient care, and staff development.
• Attend and conduct required meetings in person, virtually, or by phone; travel off-site as needed for programming, meetings, conferences, activities, and events.
• Ensure staff compliance with quality care initiatives and standards, including MU, MIPS, CARF, and CCBHC requirements.
• Serve as a subject-matter expert on EHR systems and health registries, and promote use of the CEHR for individuals served.
• Apply CNS Healthcare service standards in interactions with individuals served, guests, and staff; participate in and promote quality improvement initiatives.
• Maintain professional knowledge through reading, education, and conferences, and comply with agency policies, ethics, laws, regulations, HIPAA standards, and other regulatory requirements.
• Provide recorded individual supervision at least bi-monthly, tailored to staff needs and experience, including monthly case reviews, quarterly joint contacts, monthly goal-progress reviews, and corrective-action reviews.
• Organize and oversee team operations and coverage, and educate staff on and enforce agency policies and procedures.
• Promote collaboration and positive working relationships within the team, department, and agency, and communicate between direct reports and leadership.
• Recruit, select, onboard, and develop direct reports to support retention and performance.
• Coach and supervise direct reports on individual productivity, performance, departmental goals, objectives, and deadlines.
• Manage employee performance, including warnings, evaluations, improvement plans, and annual goals.
• Lead the assigned team’s quality improvement initiatives and compliance with organizational quality standards.
• Manage staff schedules, time and attendance, paid time off, and mileage.
• Perform other related duties as assigned.

Benefits

• Comprehensive medical insurance options.
• Employer-paid dental, vision, life, and short-term disability insurance.
• Retirement program with a company default contribution and employer match.
• PTO starting at 23 days annually.
• 16 paid holidays, including 3 floating holidays.
• Paid parental leave.
• Eligibility for student loan forgiveness programs, including Public Service Loan Forgiveness and HRSA programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager