Assertive Community Treatment (ACT) Team Supervisor

CNS Healthcare Careers • Pontiac, MI

8d

About The Position

The Assertive Community Treatment (ACT) Team Supervisor oversees the day-to-day operations, service delivery, and supervision of an assigned community-based mental health team serving individuals experiencing serious mental illness. The role supports ACT’s mission of helping people achieve independence and community integration through a team-based recovery model. The supervisor provides direct services within their scope of practice, ensures compliance with ACT program requirements and applicable standards, and guides staff performance, development, and quality improvement.

The position is responsible for team coverage, schedules, productivity, documentation, staff training records, reporting, and operational metrics. It also involves conducting regular team meetings and individual supervision; coordinating clinical and community-based care; collaborating with other departments and agencies; and promoting quality initiatives and effective use of electronic health records and health registries. The supervisor may attend and lead meetings in person, virtually, or by phone and travel off-site for program activities, meetings, conferences, and events.

The salary range is $63,000–$83,000 annually for fully licensed candidates. CNS Healthcare describes itself as a nonprofit Certified Community Behavioral Health Clinic with seven clinics and two clubhouses in Southeastern Michigan, employing approximately 400 employees, paraprofessionals, and support staff and serving more than 7,000 people annually.

Requirements

• Master’s degree in Social Work, Counseling, Psychology, or Marriage and Family Therapy.
• Qualified Mental Health Professional (QMHP) status and one of the following state licenses: LLMSW, LMSW, LLPC, LPC, LLMFT, LMFT, or LLP.
• At least two years of post-degree clinical experience with adults who have serious mental illness.
• Working knowledge of conflict resolution and crisis intervention.
• Must participate in MDHHS-approved ACT-specific initial training within six months of hire and at least one MDHHS-approved ACT-specific training annually thereafter.
• Experience applying HIPAA in health care organizations.
• Ability to understand and value cultural and ethnic differences, alternative perspectives, and lifestyles.
• Proficiency with computers and Microsoft Office products.
• Proficiency using electronic health records.
• Ability to work closely with people with mental or physical limitations.
• Ability to write clear, concise reports and formulate and implement effective treatment plans.
• Ability to collaborate and build positive working relationships.
• Ability to recognize the importance of collecting and reporting outcome data and apply methods for measuring treatment outcomes.
• Effective, professional, and courteous communication skills.
• Discretion and judgment when handling sensitive or confidential matters.
• Advanced time-management, problem-solving, customer-service, interpersonal, and conflict-resolution skills.
• Forward-thinking approach and initiative to accomplish departmental goals and objectives.
• Valid, unrestricted driver’s license.
• Access to transportation or an automobile, with current vehicle insurance meeting agency requirements.

Nice To Haves

• Training or experience in substance-use treatment, stages of change, and motivational interviewing strategies.
• At least one year of supervisory experience.

Responsibilities

• Lead and model effective ACT services and provide daily supervision of assigned team operations.
• Ensure compliance with ACT requirements in provider contracts and the MDHHS Medical Manual, including required team meetings and community-based contacts.
• Oversee staff assignments and schedules to meet the needs of people served and the agency.
• Assist team members with service planning, treatment, and support, and provide direct community-based services within the supervisor’s scope of practice.
• Ensure direct reports meet service productivity and documentation standards.
• Complete reporting and projects on time and maintain records of required staff training attendance.
• Assess staff work quality and operational metrics, and recommend continuous-improvement goals.
• Collaborate with departments and external agencies to improve patient care and staff development.
• Attend and conduct meetings in person, virtually, or by phone as required, and travel off-site for program activities, meetings, conferences, and events.
• Ensure staff compliance with Meaningful Use, MIPS, CARF, and CCBHC quality care requirements.
• Serve as a subject-matter expert on EHR systems and health registries and promote use of the Community Electronic Health Record.
• Apply CNS Healthcare service standards in interactions with individuals served, guests, and staff.
• Participate in and promote departmental and agency quality-improvement initiatives.
• Pursue professional growth through reading and attendance at educational programs and conferences.
• Maintain compliance with agency policies, the corporate compliance program, code of ethics, applicable laws and regulations, HIPAA, and other regulatory programs.
• Provide consistent, recorded individual supervision at least bi-monthly, including monthly case reviews, quarterly joint contacts, monthly progress reviews, and review of corrective-action steps.
• Organize and oversee team operations to ensure appropriate coverage of responsibilities.
• Educate staff on, enforce, and ensure compliance with CNS Healthcare policies and procedures.
• Build and maintain collaborative relationships within the team and across departments, and communicate between direct reports and agency leadership.
• Recruit, select, onboard, develop, and retain direct reports, supporting their growth and performance.
• Coach and mentor staff toward individual productivity and performance goals, departmental objectives, and project deadlines.
• Manage employee performance, including warnings, evaluations, improvement guidance, and development goals.
• Lead the team’s quality-improvement work and compliance with organizational quality standards.
• Manage assigned staff schedules, time and attendance, paid time off, and mileage.
• Perform other related duties as assigned.

Benefits

• Comprehensive medical insurance options.
• Employer-paid dental, vision, life, and short-term disability insurance.
• Retirement program with company default contribution and matching.
• Paid time off starting at 23 days annually.
• 16 paid holidays, including three floating holidays.
• Paid parental leave.
• Eligibility for student loan forgiveness programs, including Public Service Loan Forgiveness and HRSA.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager