Case Manager, Compass Urgent Accommodation Vouchers (afternoon/evening shift)
About The Position
The Case Manager will help families and pregnant people access emergency hotel rooms, get connected to shelter and longer term housing options, address immediate needs and crises, and access community resources. Specific responsibilities include: Provide crisis intervention, information and referrals, and advocacy to families in moving towards stability. Ensure that families understand and comply with program and hotel rules; step in to mediate if any conflicts or concerns arise. Make sure that all families in the CUAV program are connected with housing problem solving support and/or other longer-term housing options. Maintain up-to-date and thorough client files and enter data accurately into Salesforce and funder databases. Distribute meals to families daily at the hotels. Respond to calls from the hotline from families in urgent need of housing.
Requirements
- Experience working with people in crisis.
- Demonstrated understanding of issues facing homeless and low-income families.
- Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
- Demonstrated commitment to diversity, equity, inclusion and belonging work.
- Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.).
- Ability to be on your feet for a significant part of the shift, walk up and down stairs, and distribute meals.
- Fluency in English required.
Nice To Haves
- Salesforce experience a plus.
- Spanish fluency is helpful.
Responsibilities
- Provide crisis intervention, information and referrals, and advocacy to families in moving towards stability.
- Ensure that families understand and comply with program and hotel rules; step in to mediate if any conflicts or concerns arise.
- Make sure that all families in the CUAV program are connected with housing problem solving support and/or other longer-term housing options.
- Maintain up-to-date and thorough client files and enter data accurately into Salesforce and funder databases.
- Distribute meals to families daily at the hotels.
- Respond to calls from the hotline from families in urgent need of housing.
Benefits
- 4 weeks of vacation your first year, 5 in your second.
- Paid holidays
- Sick time
- Family leave
- Health insurance
- Dental insurance
- Vision insurance
- Long term disability insurance
- Life insurance
- Retirement account contribution (5% of salary after one year, vests over years 2-6)
- Membership in OPEIU/Local 29 union
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
