Case Manager

HVAF•Indianapolis, IN

34d•Onsite

About The Position

HVAF of Indiana houses, supports, and advocates for all veterans and their families to help them achieve the best possible quality of life. This position is responsible for providing case management services to clients, assisting them with reaching housing stability, and coordinating activities and services to help them achieve their goals. The Case Manager will also maintain client records, respond to critical incidents, and act as an agency liaison for the program.

Requirements

Bachelor’s degree in a related field is required
Must have a valid Indiana driver’s license and be eligible for HVAF’s auto insurance at all times during employment per insurance carrier’s requirements
Must be able to complete a background screening with an acceptable outcome
Ability to lift, move, and organize items up to 45 pounds especially when helping clients move-in and move-out
Willingness to be flexible and cooperative
Ability to work independently with strong problem-solving skills and also effectively collaborate with other teams and departments within the agency
Acquired knowledge of all HVAF programs, understanding of programs, and ability to refer to HVAF programs
Demonstrated strong understanding and comprehension of programs and community resources
Demonstrated strong interpersonal skills and ability to effectively communicate verbally, in writing, and through presentations
Demonstrated strong time management skills and ability to prioritize according to urgency and deadlines
Knowledgeable of and able to provide referrals to other community resources
Knowledgeable of the factors associated with homelessness, substance abuse, and mental illness
Maintain a positive attitude and demeanor in all situations
Demonstrate proficiency in Microsoft Outlook, Word, and Excel
Dedication and commitment to the agency and to helping people

Nice To Haves

Social Work degree is preferred
Licensed in Social Work and/or related credentials are given priority

Responsibilities

Works and collaborates with team members and community partner agencies to help identify, evaluate, and assist potential and current clients
Assists clients and their families with reaching housing stability
Conducts intakes, move-ins, BPSA’s, and Housing Stability Plans with clients
Maintains client records and documents services in HMIS, per agency standards
Provides case management services to clients
Coordinates activities and services for clients to help them achieve their goals
Works with Property Management and helps remediate possible tenant issues
Informs clients of important events, resources, and activities
Locates appropriate resources for clients and makes appropriate referrals
Attends community meetings to staff clients and act as agency liaison for program
Completes screenings, assists in housing searches and landlord outreach as needed by the team
Responds to critical incidents per agency policies (including reporting to DCS, completing incident reports, etc.)