Case Manager - Massachusetts
About The Position
The Case Manager works closely with Veterans and service members to develop individualized stabilization plans that address housing, employment, and wellness needs. Operating throughout the assigned Massachusetts service area, the Case Manager meets with clients both in the office and in the field to ensure they receive the support and resources necessary to work toward stability. The Case Manager collaborates with internal outreach staff to identify and assist Veterans in need. This role combines direct client engagement with a significant documentation component. Case Managers are responsible for maintaining a full caseload while completing timely, accurate, and compliance-driven documentation for each client served.
Requirements
- Associate or Bachelor’s degree in Social Work, Human Services, Public Health, or a related field preferred. Equivalent directly related experience may be considered in place of formal education.
- 1–3 years of experience in case management, housing support, Veteran services, social services, behavioral health, outreach, or another closely related human services field.
- Strong organizational, communication, and problem-solving skills.
- Ability to work independently and collaboratively with Veterans, service members, and at-risk populations.
- Ability to manage a caseload, maintain organized client records, and complete timely, accurate documentation in a compliance-driven environment.
- Reliable transportation and a valid driver’s license are required.
- Must be able to reliably report to the assigned office, travel throughout the assigned service area, and respond to urgent client or program needs within approximately 30–45 minutes when required.
- Must be able to effectively engage with Veterans and service members throughout the community.
- Must pass a background check.
Nice To Haves
- Experience with homelessness prevention, rapid re-housing, housing stabilization, SSVF, VA programs, or transitional support services.
- Experience using HMIS or similar case management/data systems.
- Military or Veteran experience is not required but is strongly valued.
- Demonstrated passion for serving Veterans and helping remove barriers to housing and stability.
- Strong analytical skills, flexibility, and adaptability in changing environments.
Responsibilities
- Provide case management services to support housing stability.
- Develop assessments and Housing Stability Plans tailored to client needs.
- Administer Temporary Financial Assistance (TFA) and connect clients with VA, state, and local benefits.
- Offer referrals to community resources and follow-up services to support client progress.
- Conduct intake assessments to determine program eligibility and client needs.
- Provide ongoing support through planning, implementation, and evaluation of client goals.
- Advocate for clients and connect them to essential services that align with their action plans.
- Conduct outreach within assigned communities to connect with Veterans and service members in need.
- Represent Veteran Pathways of New England at local engagements and events.
- Maintain accurate and organized client files, including timely updates in the tracking system.
- Prepare data and narrative reports to support program evaluations.
- Ensure compliance with program requirements and deadlines.
Benefits
- Meaningful work directly supporting Veterans and their families.
- Comprehensive health and dental benefits package.
- 403(b) retirement plan.
- Generous Paid Time Off (PTO) policy, including holidays.
- Opportunities for training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
