Case Manager - ARCHES Redwood Crossings - Day
About The Position
The Case Manager position is located at ARCHES Redwood Crossings, a Permanent Supportive Housing (PSH) program dedicated to providing affordable and stable housing for individuals who have experienced chronic homelessness. This role is crucial in supporting residents by conducting needs assessments, developing personalized support plans, and connecting them with essential community resources. The Case Manager will also foster and maintain strong relationships with community providers to ensure residents receive the services they need. This team offers significant growth opportunities and professional development through hands-on experience. The role operates on a Monday to Friday, Day Shift schedule, with a requirement for flexibility.
Requirements
- High School Diploma or GED.
- Two years of social service experience.
- Driver qualifications are required for this position.
- Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
- Candidate must pass a comprehensive MWVCAA background screening prior to employment.
- Basic Life Support/First Aid Certification is required within first 30 days of hire.
- Food Handler's Card or ability to obtain within 30 days.
- Candidate must pass pre-employment and random drug/alcohol screenings.
- Basic proficiencies in computers, and MS Office products, database software and web tools.
- Must possess excellent planning, organization and time management skills.
- Effective communication skills in both oral and written form.
Nice To Haves
- Knowledge of/or experience with: the principles of coordinated assessment, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.
- Equivalent combination of education and experience may be accepted.
Responsibilities
- Meets with residents to perform assessments that determine resident needs, strengths and resources.
- Develops individualized goals and action plans for residents based on each assessment.
- Develops collaborative crisis response plans for residents.
- Works with program staff to identify resources that will support each resident's individual needs, goals, and desired outcomes.
- Completes documentation in order to track the interactions with residents and accurately enters the information into a data system.
- Monitors residents' progress and maintains detailed and up-to-date case notes.
- Responds to residents' immediate needs after hours as needed.
- Establishes and maintains an active working relationship with: Salem Housing Authority and other relevant community partners.
- Maintains organized and complete resident files.
- Utilizes trauma informed practices and de-escalation techniques to assist participants during heightened interactions.
- Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.
- Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
- Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
- Maintains appropriate boundaries with clients and coworkers at all times.
Benefits
- 401k contribution after 1 year.
- Employee Assistance Program.
- Life insurance.
- Health, Vision and Dental Insurance.
- For some positions, employees may be eligible for company‑sponsored continuing education.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
