Case Manager - Day - ARCHES Family First Resource Center

Mid-Willamette Valley Community Action Agency • Salem, OR

2d • Onsite

About The Position

The Case Manager position is located at the ARCHES Family Day Center, which provides affordable and stable housing resources to families experiencing chronic homelessness. The Case Manager will work closely with families to conduct assessments that identify their needs, strengths, and resources. Based on these assessments, they will develop individualized goals and collaborative crisis response plans, while working with program staff to connect families to the resources they need. Case Managers will coordinate and maintain a healthy relationship with other community providers to ensure each client gains access to the appropriate services. This team offers a lot of growth opportunities and professional development through hands-on experience.

Requirements

• High School Diploma or GED.
• Four years of relevant social services experience, including working with children, youth or families required.
• Driver qualifications are required for this position.
• Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Candidate must pass pre-employment and random drug screenings.
• Candidate must pass comprehensive MWVCAA and ODHS background screenings prior to employment.
• Basic proficiencies in computers, MS Office products, database software, and web tools.
• Effective interpersonal communication skills, in both written and oral form.
• Must demonstrate excellent planning, organization, and time management skills.
• Demonstrates tact, diplomacy, and empathy when communicating formally and informally with clients, staff, and program partners.
• Ability to remain calm and engage in de-escalation techniques using trauma-informed care during heightened interactions.
• Ability to exercise judgment and quick decision-making skills in response to guest or client incidents.
• Able to remain calm during interactions with escalated clients and staff.
• Able to remain calm and positive while handling the pressures of frequent demands for attention, time, and work tasks.

Nice To Haves

• Knowledge of/or experience with the principles of trauma-informed care, trauma awareness, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.
• Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations is preferred.

Responsibilities

• Meets with families to perform assessments and surveys that determine resident needs, strengths, and resources.
• Develops individualized goals and action plans for families based on each assessment/survey.
• Develops collaborative crisis response plans for families.
• Works with program staff to identify resources that will support each family's individual needs, goals, and desired outcomes.
• Completes documentation to track the interactions with clients and accurately enters the information into a data system.
• Maintains detailed and up-to-date case notes along with organized and complete resident files.
• Establishes and maintains an active working relationship with the Oregon Department of Human Services and other relevant community partners.
• Utilizes trauma-informed practices and de-escalation techniques to assist participants during heightened interactions.
• Attends and engages in required annual trainings.
• Provides program support, such as cleaning, site upkeep, laundry and supportive services.
• Provide client engagement and assistance, including answering the telephone, and monitoring client and facility safety.
• Maintains appropriate boundaries with clients and coworkers at all times.
• Other duties as assigned.

Benefits

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• For some positions, employees may be eligible for company‑sponsored continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED