Case Manager - URRH

Jericho Project•New York, NY

3d•Onsite

About The Position

The Case Manager provides rapid re-housing services to veterans, young adults, single adults, and families experiencing homelessness, carrying a caseload of approximately 18–20 participants. The role involves frequent participant contact—including face-to-face meetings, phone calls, aftercare contacts, surveys, email, and other electronic communication—based on participants’ service needs and post-placement support requirements. The Case Manager delivers services in the office and through field and home visits, helping participants resolve housing crises and achieve long-term housing stability. The position includes assessments and intakes, housing search and placement, individualized stability planning, referrals to community resources, advocacy with landlords and brokers, crisis intervention, and follow-up after placement. The role also requires maintaining accurate participant records and collaborating with internal teams and community partners. This is a fast-paced position that includes some field work and travel to various sites. The position is based in Manhattan and reports to the Assistant Program Director. Compensation is $53,000–$55,000 annualized. The role is non-exempt.

Requirements

Bachelor’s degree in social services, human services, or a closely related field.
Strong organizational, writing, communication, and computer skills.
Strong engagement and interpersonal skills.
Ability to work independently as a self-starter with the skills and energy to serve high-need participants in the community.
Ability to lift up to 50 pounds.
Ability to travel to various sites.
Ability to speak, hear, see, and write, and to use a computer and related software programs.

Nice To Haves

0–6 months of experience working in homelessness, substance abuse, mental health, and/or trauma settings.
0–6 months of experience working with veterans or military, young adults, or LGBTQ populations.
Knowledge of New York City resources.

Responsibilities

Use Motivational Interviewing and Harm Reduction techniques to help participants resolve housing crises and promote long-term housing stability.
Conduct assessments and program intakes for people seeking rapid re-housing services.
Ensure data is accurate and complete and collect required accompanying documentation.
Enter case notes promptly in the electronic case management system and maintain accurate, up-to-date client files.
Participate in intake and orientation for new program participants.
Provide direct case management services in the office and through field and home visits.
Develop and update housing stability plans.
Identify household strengths, needs, abilities, and preferences, including opportunities to increase income and benefits.
Assist participants with housing searches and placement, including apartment viewings and neighborhood research throughout New York City and surrounding areas.
Advocate with landlords and brokers to address barriers to securing suitable housing.
Work with the URRH housing specialist to identify suitable housing.
Mediate household and landlord-tenant disputes that threaten housing stability.
Serve as a landlord point of contact and maintain positive landlord relationships.
Coordinate with the Workforce Opportunities team to connect participants with employment and educational assistance.
Identify and refer participants to community resources, including preventive services, long-term case management, benefits assistance, SSI/SSDI, mental and physical health care, food pantries, hospitals, and Homebase.
Refer participants to the SOAR specialist for SSI/SSDI applications and follow up on progress toward obtaining benefits.
Assist participants with household budgeting and refer them for financial counseling when needed.
Conduct legal assessments and make referrals as needed.
Assess participants’ need for financial assistance and submit completed requests as needed.
Conduct outreach and engagement with URRH participants.
Provide crisis intervention as needed.
Provide post-placement support and follow-up contacts.
Participate in community initiatives that support Jericho Project’s mission to end homelessness.
Participate in case conferences, staff meetings, and training.
Perform other duties as assigned by the Assistant Director, Program Director, and/or Deputy Chief.