Case Manager

Services For The Underserved, Inc.•New York, NY

12d•$45,000 - $50,000•Onsite

About The Position

The Case Manager will conduct intake process with new family members within 24 hours of admission, including explanation of client’s rights and responsibilities and grievance procedures. Responsibilities include conducting psychosocial, vocational/educational, and housing assessments, and documenting them. The role involves meeting weekly to develop and monitor individual and family service plans in conjunction with family members to meet their needs. The Case Manager will provide child care referrals and assist families in navigating the NYC Department of Education system. They will establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for family members. The position requires assessing consumer readiness and barriers towards obtaining affordable permanent housing, and escorting and preparing family members for successfully securing and maintaining permanent housing. The Case Manager will accompany family members on medical, public benefit, and housing appointments, as necessary, and assist them with identifying and securing permanent affordable housing. They will prepare and assist family members with the housing application/interview process, and collaborate with other service providers to secure needed services for families. The role includes facilitating supportive group and individual counseling, workshops, psych education, and recreational activities. Apartment inspections will be conducted to assess consumer personal hygiene, room cleanliness, and overall ADL skills. The Case Manager will develop a referral network to support household members, especially minor children, and assist family members with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral, and follow-up. They will assist family members with problem-solving and crisis intervention by addressing all emergency situations as appropriate. The role involves acting as an advocate for family members, encouraging and supporting self-advocacy. Identification of any problems in daily living skills will be addressed with hands-on assistance and/or referral. The Case Manager will work as a member of the social service team in the development of on-site and off-site recreation, socialization, educational and skill-building activities with a view towards community inclusion and integration. They will serve as a liaison to community-based services and groups including civic, social service government, and business organizations. Participation in ongoing individual supervision, team meetings, case conferences, division meetings, and trainings is required. Adherence to an on-call system to facilitate crisis intervention, emergencies, and other situations requiring immediate action is necessary. Maintaining CPR/First Aid and Mandated Reporter Certification on an annual basis is required. Up-to-date, accurate, complete, and timely consumer chart documentation in compliance with agency standards must be maintained. Working knowledge of various computer programs including e-mail, Microsoft Windows, Word, Excel, AWARDS, and CARES is needed. The Case Manager will assist in building evacuation during fire drills and building emergencies. Evening and weekend hours will be required.

Requirements

Bachelor’s Degree is Human Services field required
Experience working with chronically homeless individuals with co-occurring disorders.
Ability to work with a culturally diverse population.

Nice To Haves

MSW or CASAC credentials are desired.
Bilingual Preferred
NYS Driver’s License Preferred but not required.

Responsibilities

Conduct intake process with new family members within 24 hours of admission. This includes but is not limited to explanation of client’s rights and responsibilities and grievance procedures.
Conduct psychosocial, vocational/educational, and housing assessments and documentation of same.
Meet weekly to develop and monitor individual and family service plans in conjunction with family members to meet the family’s needs.
Provide child care referrals and assist families to navigate the NYC Department of Education system.
Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for family members.
Assess consumer readiness and barriers towards obtaining affordable permanent housing.
Escorting and preparing family members for successfully securing and maintaining permanent housing.
Accompany family members on medical, public benefit, and housing appointments, as necessary.
Assist family members with identifying and securing permanent affordable housing.
Prepare and assist family members with the housing application/interview process.
Collaborate with other service providers to secure needed services for families.
Facilitate supportive group and individual counseling, workshops, psych education, and recreational activities.
Conduct apartment inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills.
Develop referral network to support household members, especially minor children.
Assist family members with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow-up.
Assist family members with problem solving and crisis intervention by addressing all emergency situations as appropriate.
Act as advocate for family members as appropriate; encourage and support self-advocacy.
Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills.
Work as a member of the social service team in the development of on-site and off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration.
Liaison to community-based services and groups including civic, social service government, and business organizations.
Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings.
Adhere to on call system to facilitate crisis intervention, emergencies and other situations that require immediate action.
Maintains CPR/ First Aid and Mandated Reporter Certification on annual basis.
Maintain up-to-date, accurate, complete, and timely consumer chart documentation in compliance with agency standards.
Working knowledge of various computer programs including e-mail, Microsoft Windows, Word, Excel, AWARDS, and CARES.
Assist in building evacuation during fire drills and building emergencies.