Case Manager

Volunteers of America - Greater New York, Inc.•New York, NY

10d•$24 - $24•Onsite

About The Position

The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The role works with clients to assess their strengths and needs, plan a course of action, connect them to services, provide counseling, and monitor their progress. The Case Manager ensures clients receive appropriate, competent, and professional information, advice, referrals, and advocacy to help achieve successful outcomes. The position may include supervision of direct care staff. The role is based at East New York Residence, a single room occupancy residence in Brooklyn that provides permanent supportive housing to formerly homeless single adults, including veterans and people experiencing mental illness.

Requirements

Associate’s degree or 60 college credits in a Human Services field, or a high school diploma or GED with 2 years of relevant shelter experience.
Demonstrated verbal and written communication skills.
Basic computer skills.

Responsibilities

Manage client intake and assessment to orient clients to the program and produce a comprehensive assessment of their service needs.
Develop an individual service plan with each client that reflects assessment findings and goals, and update the plan with the client as required.
Meet regularly with clients to help them obtain services and benefits needed to achieve their individual service plan goals.
Provide supportive counseling to strengthen clients’ ability to make appropriate life decisions.
Document case management activities according to agency and funder guidelines and procedures.
Collect service data and participate in evaluation and quality assurance activities.
Perform other related duties as requested.
May supervise direct care staff.