Case Manager (QMHA)

KLAMATH YOUTH DEVELOPMENT CENTER• Klamath Falls, OR, US, OR

6h•$24 - $29•Onsite

About The Position

The Case Manager works as a member of an interdisciplinary team to build working relationships, solve problems and support individuals seeking and receiving services. Responsibilities will primarily consist of guiding, assisting and supporting individuals who have psychiatric, substance abuse, medical, social and legal issues to improve their daily living skills, and assist them in their recovery process. The Case Manager work closely with KBBH therapists, psychiatric providers, community partners, and the client’s medical providers. This position involves participation and implementation of program goals and objectives to promote a strengths-based, wellness-informed client centered approach to assisting individuals in achieving consumer-driven and medical goals.

Requirements

Must meet Oregon State (OARS) and MHACBO.org requirements for QMHA certification, by having one of the following: Bachelor’s degree in a behavioral science field OR A combination of at least three years relevant work, education, training, or experience
Valid Oregon driver’s license
Insurable driving record
Must meet MHACBO QMHA certification requirements and maintain certification for the duration of employment
Strong communication and relationship building skills
Ability to remain calm and grounded in crisis situations
Strong documentation and organization skills
Ability to provide skills training and supportive interventions
Cultural sensitivity and commitment to inclusive service delivery
Ability to work collaboratively within interdisciplinary teams

Responsibilities

Serve as an active member of the treatment team through effective communication with clinicians, social service agencies, and monitoring bodies.
Communicate relevant clinical and service-related information to support coordinated care.
Assisting individuals with applying for and/or maintaining insurance benefits.
Coordinating and/or facilitating access to medical care.
Assisting with applying for and/or maintaining Social Security benefits.
Supporting individuals in finding and/or maintaining stable housing.
Coordinating transportation for appointments and daily needs.
Assisting with shopping for food, household, and personal items.
Locating and arranging for a representative payee when an individual is unable to manage their own funds.
Coordinating employment and/or educational opportunities.
Arranging and maintaining foster care services when required.
Arranging personal care attendant services to support individuals in the home and/or community.
Medication management, including observing medication box setup, assisting with pharmacy communications, and providing transportation to pharmacies.
Training in personal and environmental hygiene.
Instruction in nutrition, cooking, shopping, and budgeting.
Supporting development of communication skills, interpersonal effectiveness, coping strategies, and symptom management.
Assisting with community navigation, socialization, and employment or educational skills.
Promote recovery principles, dignity, hope, and overall well-being.
Foster community integration and encourage the use of natural supports.
Provide education and support to families and other natural supports to promote wellness and recovery.
Advocate for clients with agencies, service providers, and other stakeholders to support goal attainment and protection of client rights.
Use de-escalation, redirection, empathic listening, effective communication, and sound judgment when responding to individuals experiencing symptoms such as psychosis, mania, anger, or depression.
Apply appropriate safety measures when responding to high-risk situations.
Provide or arrange transportation for clients to and from appointments, as needed.
Complete all internal and external documentation accurately, professionally, and within required timelines.
Ensure that all services provided are listed on the client’s current treatment plan prior to service delivery.
Monitor treatment plan expiration dates and coordinate with the therapist of record to update or renew plans as needed.
Complete required documentation within specified timelines.
Maintain accurate and timely time and attendance records.
Effectively manage time and scheduling in the context of competing priorities and unplanned tasks.
Comply with HIPAA, Oregon Administrative Rules, and confidentiality laws
Complete documentation within 48 hours or within month end timelines
Engage in growth opportunities, meetings, and trainings