Case Manager (ESH)

Ruby's Place•Alameda, CA

1d•Onsite

About The Position

The Case Manager for the ESH Program provides comprehensive, on-site case management to families and single adults experiencing housing instability. The role develops individualized case plans focused on stability, connecting participants with resources, and securing permanent housing. The Case Manager works with participants to identify housing barriers, set realistic goals, and coordinate supportive services that promote long-term self-sufficiency. Consistent in-person engagement is required for service delivery, relationship-building, and accountability. The position involves maintaining accurate documentation and complying with City of Alameda ESH contract requirements, confidentiality standards, and mandated reporting laws. The Case Manager works with on-site staff, community providers, and City representatives, and participates in case conferencing, multidisciplinary meetings, audits, monitoring visits, and reflective supervision. This is a full-time, on-site role in Alameda, California. Local travel in the greater Bay Area may be required.

Requirements

Minimum 2 years of experience in case management, housing navigation, or homeless services.
Experience working with families and individuals experiencing housing instability.
Knowledge of Housing First principles and local housing resources.
Strong written and verbal communication skills.
Valid California driver's license and proof of insurance; must be approved by RP's insurance carrier to drive agency vehicles. If not approved, continued employment may be reviewed case by case based on program needs and other factors.
Ability to complete all required background checks.
May need to complete additional requirements, including fingerprinting (Live Scan), Community Care Licensing (CCL) documents, an ORR suitability process, and requirements to meet CCL licensing standards.
Ability to stand for long periods and perform physical activities, including lifting up to 25 pounds.
Ability to handle frequent interruptions, multitask, and manage stress.
Availability to work on-site as needed given business needs.

Nice To Haves

A bachelor's degree in Social Work, Human Services, Psychology, or a related field is preferred.
Lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime is particularly valued.

Responsibilities

Conduct intake assessments and develop individualized, goal-oriented case plans.
Collaborate with participants to identify housing barriers and stability needs.
Facilitate housing navigation, including rental applications, landlord engagement, and housing search support.
Help participants obtain necessary documentation, including identification, income verification, and benefits.
Provide referrals and warm handoffs to community-based services, including employment, healthcare, behavioral health, and childcare.
Monitor participant progress toward housing and stability goals.
Maintain accurate, timely, and thorough case documentation in agency systems.
Ensure compliance with City of Alameda ESH contract requirements.
Complete required reports, case notes, and service-tracking documentation.
Adhere to confidentiality standards and mandated reporting laws.
Participate in audits and monitoring visits as required.
Maintain consistent on-site presence during scheduled hours and conduct regular in-person participant check-ins.
Support crisis intervention and de-escalation when needed.
Collaborate with on-site staff to ensure coordinated care and promote a respectful, safe, and supportive program environment.
Coordinate with City of Alameda representatives as needed.
Participate in case conferencing and multidisciplinary meetings.
Build and maintain relationships with local service providers and support cross-department collaboration within the agency.
Complete functional timesheets by assigned due dates in compliance with time allocations.
Actively participate in reflective supervision sessions.
Create and maintain documentation of processes and procedures related to job duties.
Perform other duties as assigned.