Case Manager (Part Time)

Volunteers of America Upstate NY•Ithaca, NY

2d•$28 - $30•Onsite

About The Position

The Case Manager works directly with residents of the single adult emergency shelter to support them in developing individualized goals and successfully transitioning from homelessness to permanent housing. This role emphasizes person-centered, strengths-based, and trauma-informed care practices, ensuring that all services are delivered with dignity, respect, and in accordance with agency guidelines and professional standards in the social work field.

Requirements

Bachelor’s degree in human services or social work or equivalent
2 years of case management experience with homeless individuals
Working knowledge of Department of Human Services (DHS) and Housing & Urban Development (HUD) guidelines.
Must obtain First Aid & CPR certification with ninety days of hire
Proficient with computers and Microsoft Office
Clean, valid NYS Driver’s License.

Responsibilities

Complete intake assessments and develop individualized service plans for each resident within 48 hours of shelter entry, using a trauma-informed and strengths-based approach.
Review intake applications, screenings, and program orientations to ensure eligibility and appropriateness for the shelter.
Provide crisis intervention and ongoing support to help residents stabilize and address barriers to housing.
Create transition plans to help residents identify and secure safe, affordable, permanent housing.
Refer residents to medical, mental health, substance use treatment, employment, and other supportive services as appropriate.
Assist residents in obtaining identification, public benefits, and documentation required to access housing and supportive programs.
Support residents by maintaining a safe, welcoming, and inclusive shelter environment guided by trauma-informed and harm-reduction practices.
Conduct regular one-on-one meetings with residents to monitor progress, adjust service plans, and provide emotional and practical support.
Facilitate life skills workshops, community meetings, and group activities that promote independence, resilience, and stability.
Provide job readiness assistance, including resume support, referrals to training programs, and employment search assistance when appropriate.
Transport residents to essential appointments when necessary.
Build and maintain strong working relationships with landlords, housing providers, and partner agencies to expand housing opportunities and resources.
Maintain accurate case notes, records, and documentation in compliance with agency and funder requirements.
Enter data into the Homeless Management Information System (HMIS) in a timely and accurate manner.
Communicate resident progress, concerns, and outcomes to the Shelter Manager.
Participate in weekly case conferences and interdisciplinary team meetings.
Perform other duties as assigned by the supervisor.